Découvrez comment l'analyse des réponses ouvertes avec l'IA a permis à Kia de découvrir des insights à partir d'un nombre croissant de sources de données.

Comment la fédération du football en Angleterre a valorisé plus de 3 300 réponses pour lutter efficacement contre la discrimination et les mauvais comportements.

En analysant plus de 3 millions de commentaires dans 40 langues, IKEA répond aux besoins de ses clients comme jamais auparavant.

Avec Caplena, le groupe DHL a redéfini son approche pour analyser et valoriser la voix de ses 600 000 employés.

Suite à l'acquisition de Greyhound, FlixBus a placé la Voix du client (VoC) au centre de sa stratégie pour atteindre l'excellence opérationnelle.

Comment BRACK.CH, un des leaders du e-commerce en Suisse, transforme des milliers de retours d'experience client en décisions.

Caplena et Beiersdorf remportent un prix grâce à leur analyse des avis clients d'Hansaplast sur Amazon!

Discover how Lufthansa navigates the skies of customer feedback by deciphering the 'why' behind Net Promoter Scores (NPS).

Hear out what Simon - Swisscom's Project Manager of Market & Customer research - has to say about Caplena.

Watch as Lisa Knowles from Miro shares how Caplena has transformed their data analysis process.

How Teufel Audio turned up the volume on Customer Satisfaction with Caplena.

Hear what Tory - England Rugby's very own Insights Manager - has to say about Caplena.

Factworks has been able to cut the turnaround time on their open-ended analyses in half.

Thanks to Caplena, Joyn understands their users' needs & pain points like few other companies do.

Discover how Dr. Schär was able to enhance the skills of their Consumer and Market Insights Team, amplifying their role as enablers and advisors.

Within two weeks from start to finish - LINK & Coop completed the entire project of analyzing quarterly feedback.

An insight company doubled its revenue by tapping into Caplena’s API for best-in-class survey coding.

How to grow with a brand-new AI-based service while strengthening its image as an innovative agency.

How Tegut could easily analyze all forms of user feedback from surveys & online reviews across all 300 stores.