Customer-centricity is everywhere, yet many insights teams still struggle to make the “voice of the customer” truly heard—static PDFs and scattered dashboards simply don’t cut it. Using a real case study, we’ll show how modern feedback analytics brings insights directly into the flow of work and finally gives them the visibility they deserve.

This webinar is in German.

Discover how AI reveals the true drivers of customer behaviour in digital banking, based on an analysis of 16,000+ app reviews from 85 DACH-region banks. We show how modern AI methods pinpoint and quantify the forces shaping customer experience—from major pain points to switching triggers—and turn large volumes of qualitative feedback into strategic, measurable insights.

Discover how AI-powered text analytics unlocks deeper insights in this 30-minute live session with our partner QuestionPro. From effortless click-and-drop integration to smart topic clustering and real-world impact on CX, research, and EX, you’ll see how to turn open feedback into real business insight.

This webinar is in German.

Discover how AI uncovers the real drivers behind customer behaviour and satisfaction in digital banking, based on an analysis of more than 16,000 app reviews from 85 banks across the DACH region. We show how modern AI methods identify and quantify the key forces shaping the customer experience, from major pain points to the reasons customers switch banks, and how large volumes of qualitative feedback can be transformed into strategic and measurable insights.

This webinar is in German.

Manual coding has become a thing of the past because LLMs now analyze open-ended responses faster, more consistently, and with greater intelligence. They unlock entirely new ways to generate insights, from in-depth topic analysis to automated summaries and spontaneous ad-hoc exploration.

This webinar is in German.

Join Maurice (Co-Founder & Co-CEO) and André (Head of Customer Success) as they unveil Caplena’s new AI — a breakthrough that brings human-level feedback analysis in just minutes. Discover how it understands context, adapts through prompts, and cuts analysis time so you can focus on the insights that truly matter.

Kia Europe oversees the brand’s operations across the region, driving quality, innovation, and exceptional customer experiences. In this case study, Maurice shares how Kia built a 360° CX measurement process uniting leadership, markets, and dealerships—powered by open-ended feedback and granular topic-sentiment analysis to reveal NPS drivers and fuel continuous improvement.

Following the launch of our Banking Apps CX Insights Report for DACH, we’re taking you behind the scenes! Discover insights and trends from over 16,000 mobile app reviews across 85 banks.

AI is revolutionizing Market Research — from recruiting to insights and beyond. Meet three Swiss innovators redefining every stage: panel → data collection → analysis.

Join André (Customer Success Specialist) and Pascal (Co-Founder & Co-CEO) as they introduce one of our latest game-changing features: smart columns.

Join Aliona and André for a walkthrough of Caplena’s latest updates packed with new features, real-world use cases, and expert tips to boost your analysis.

Do you understand your customer feedback but lack the competitor angle? Or do you analyze online reviews and customer satisfaction surveys but struggle to connect the dots between them?

Discover Caplena 3.0 with André and Barbara and explore new Insights Elements like Net Sentiment Score, Topic Breakout, and Driver Analysis.

Watch the replay of our session and discover 5 expert tips to master open-ended feedback analysis, from using topic templates and updates to exploring data with healthy skepticism and greater granularity.

Join Pascal, Co-Founder of Caplena, in this session from the ESOMAR AI Tools series as he shares best practices for Safe AI, including how to validate AI-generated results, maintain model accuracy, and build trust in AI-driven insights. (The Caplena segment starts at the 25:43 mark.)

Caplena 3.0 is here, and we’re excited to show you all our new features and improvements! Join us for a dynamic, hands-on tour through the latest version of Caplena.

Caplena V3 is almost here! Join Co-Founder Pascal de Buren and Head of Customer Success André Seelmann for an AMA-style session and a quick tour of V3’s new capabilities.