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Caplena’s Blog

24 Jul, 2024

Caplena Secures €3M Pre-Series A Funding Round

Zürich, 24. July 2024 – Caplena, the leading AI feedback analytics company, has secured its pre-Series A funding round with €3M from Inveready, a prominent European technology VC, and Swiss investors, including Spicehaus Partners. Key Highlights Funding Amount: Caplena raises €3M…

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Team
12 Dec, 2022

The Top 5 Customer Feedback Tools in 2022

Don’t spend hours researching – we’ve done the work for you. Explore the top five customer feedback tools of 2022, whether you’re a consultant, insight team member, or market researcher. 1. Caplena G2 Overall Rating: 4.8/5 Caplena is one of…

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Customer Experience
18 Nov, 2022

Top 10 Black Friday Products You Didn’t Know You Needed

Two words: Black. Friday. For those in the US, the day after Thanksgiving kicks off the holiday season with huge discounts on products in-store and online. In recent years, the tradition has grown in popularity overseas with countries such as…

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Feedback Analysis
27 Oct, 2022

3 Reasons Why Open-Ended Feedback Is Important

Yes! Your customer review analysis was a success. You’ve asked the right questions, gathered the data, and analyzed it manually or with a certain coding software (Caplena 😀). Now you know what you have got to do to improve the…

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Feedback Analysis

Customer Review Champion: Adidas vs Nike

Who is the GOAT, Messi or Ronaldo? Are you a Derrick Rose or LeBron James fan? Do you prefer Collin Morikawa or Rory McIlroy? Depending on your answers, it is likely we could predict your favorite footwear brand. How? Because…

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Feedback Analysis
02 Sep, 2022

Five Guys’ Marketing Strategy: A Customer Review Analysis

Five Guys caters to burger lovers seeking high-quality food and friendly service – all while keeping things simple. To understand how Five Guys operates its successful marketing strategy, we analyzed 1,236 Google Map reviews using the text analysis tool, Caplena….

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Feedback Analysis