AI-powered employee feedback analysis for better workplace insights
Analyze thousands of open-ended comments quickly, in 100+ languages. Our employee feedback software helps you uncover insights from eNPS, exit surveys, and review sites like Glassdoor & Kununu. Empower your HR team to move faster, act on data, and show employees their voices matter.
"Caplena has empowered DHL Group to turn the collective voice of our 600,000 employees into a force for innovation and growth."
Caplena has empowered DHL Group to turn the collective voice of our 600,000 employees into a force for innovation and growth."
Sören Bödder
Research Consultant at DHL Group
Stop missing what your employees are really saying
Amplify the Voice of the Employee (VoE) and act early
Your employees are speaking: through surveys, interviews, exit feedback, and public reviews; but making sense of thousands of open-ended comments can be overwhelming.
Most traditional HR tools give you surface-level metrics like eNPS and rely on rigid, pre-set topic categories. The problem? They don’t tell you why scores are moving nor reflect what your employees are actually talking about, so it’s tough to know where to focus or what your people really need.
Understand your employees.
Set your company apart.
Detect patterns and act early
No more guessing what’s behind engagement scores. Caplena analyzes open-ended survey comments and online reviews, picking up early signs of issues like disengagement, recognition gaps, or DEI concerns. With live sentiment updates and alerts, you’ll know what’s happening before problems grow; so you can act proactively.
Align strategy with what employees need
Go deeper than surface stats and uncover what’s really influencing employee sentiment. Caplena links feedback trends to HR outcomes like turnover, retention, and eNPS, revealing the factors that shape well-being, workload, and psychological safety. Interactive dashboards break things down by location, tenure, or team, helping HR tailor responses with clarity and precision.
Built for global teams, effortless to use
Caplena fits your team’s structure, language, and workflows without heavy setup. Analyze feedback in 100+ languages and import data from surveys or online reviews via API, CSV, or by scraping sources like Glassdoor. Whether your team is in one office or around the world, insights are always within reach.
Create a transparent feedback culture
Create an open culture with reporting that’s easy to share and protects privacy. With anonymized employee data and clear visuals, Caplena helps build trust and boost response rates. Everyone feels heard, and leadership stays connected to what matters most.
Seamless integration & enterprise-grade security
Your data is secure with Caplena. We are GDPR compliant, SOC 2 Type II certified, with servers in secure ISO 27001-certified data centers.
User access controls ensure only authorized team members see your data. PII (Personally Identifiable Information) is anonymized to protect data privacy.
HR & People teams use Caplena to:
Get high-quality, unbiased insights — 30x faster
Decode language and cultural nuances across multiple languages
Save up to 80% of analysis time and focus on strategic HR initiatives
Detect early signs of disengagement, burnout, and DEI challenges
Share interactive dashboards that drive action across the organization
FAQ
Your questions. Answered.
What types of employee feedback can Caplena analyze?
Caplena isn’t a replacement for your survey tools, it enhances them. Simply bring your data and Caplena automatically analyzes your open-ended responses using AI-driven topic and sentiment analysis, giving you fast, reliable insights with no manual tagging.
Caplena helps you analyze open-ended employee feedback from eNPS surveys, exit feedback, pulse checks, and public reviews. Its AI extracts themes, sentiment, and trends across departments, locations, and time—turning qualitative input into actionable insights.
How does Caplena’s AI learning work?
Caplena comes with powerful out-of-the-box models trained on millions of real-world comments. But it also adapts to your organization’s context. You can easily fine-tune topic suggestions, rename themes, or guide the AI to your specific terminology — no data science skills required.
Can Caplena handle employee feedback in multiple languages?
Yes! Caplena supports over 100 languages in a single project. Analyze global feedback from employees across locations without needing to translate responses manually. Sentiment and themes are detected with the same accuracy, no matter the language.
How is employee data anonymised with Caplena?
Caplena prioritizes employee privacy by offering an anonymization feature that can be enabled to automatically remove personally identifiable information (PII) from your dataset. This ensures that names, email addresses, and other sensitive details are excluded from the analysis. Additionally, Caplena's platform complies with GDPR standards and maintains SOC 2 Type II certification, affirming its commitment to data protection and confidentiality.
What does the setup process look like?
Getting started is simple. Import your data, select your analysis preferences, and let Caplena do the rest. Most teams are up and running within a day. Our onboarding team will guide you through setup, and the platform’s intuitive interface means no steep learning curve.
