"With Caplena, we can now analyze app store reviews and perform competitor benchmarking of car charging services. This allows us to stay ahead of industry trends and better align with consumer expectations."
With Caplena, we can now analyze app store reviews and perform competitor benchmarking of car charging services. This allows us to stay ahead of industry trends and better align with consumer expectations."
Cosmin Donose
CX Intelligence Analyst @Kia
Go beyond star ratings: Discover what customers really think
From scattered reviews, to clear insights
Customer feedback pours in from multiple channels, but ratings alone miss the real story. Analysing every comment takes time you don’t have and important feedback slips through.
Caplena brings all reviews together, highlights what customers love, spots issues early, and shows how you compare to competitors. Real-time alerts track sentiment, trends, and brand health so you never miss a signal.
CX and Product Teams use Caplena to:
Analyze reviews from multiple platforms: fast and at scale.
Understand what customers are really saying (like Tegut)
Benchmark against competitors (like Kia)
Prioritize improvements based on biggest drivers (like Hansaplast)
Stay ahead of sentiment shifts
Supercharge Your Review Analysis Workflow
Get fast, reliable insights without the guesswork
Bringing feedback together from multiple platforms can be fragmented and time-consuming.
Unify review collection from Amazon, Google, Trustpilot, and more than 200 review sites in a few clicks. Caplena updates your data continuously, providing a centralized dashboard with multilingual feedback (in 100+ languages) so you get a holistic view of customer sentiment across all key platforms and markets.
Online reviews can be messy, full of useful details like product names and competitor mentions, but also foul language and noise.
Smart Columns let you clean review text with ease, extract information into new columns for slicing or dicing, or apply formulas or prompts to transform your data.
Even without data engineering skills, you can augment your dataset for deeper insights.
It’s hard to see which topics actually influence ratings.
Caplena tags sentiment for every topic, from features to service — so you see exactly what customers care about. Driver analysis shows which issues move ratings up or down, helping you focus on changes that boost loyalty. Our AI understands context, nuance, and even sarcasm across 100+ languages.
Caplena makes it simple to see if your initiatives work and how you stack up against the competition.
Monitor sentiment and topic trends across platforms to track reputation in real time. Spot whether a new product launch improved ratings or if service changes are resonating. Import competitor reviews to benchmark performance, uncover trends, and stay ahead.
Issues can quickly spiral if they aren’t caught early.
Caplena continuously analyzes new reviews, keeping insights dashboards up to date. Set up automatic alerts for significant changes in sentiment or emerging topics, so you catch potential issues early and respond proactively.
Get notified instantly when a topic's mentions spike or when a topic’s sentiment trends downward.
Insights lose impact when they stay siloed.
Caplena makes it simple to share customer insights across the business. Generate interactive dashboards and reports for CX, product, and leadership: with unlimited reporting-only users.
Enterprise-grade security
Your data is secure with Caplena. We are GDPR compliant, SOC 2 Type II audited, and host your data in the EU (Netherlands) in ISO 27001-certified Google Cloud data centers.
User access controls and single sign-on with any SAML 2.0 identity provider, such as Microsoft Entra ID or Okta, ensure only authorized team members see your data. PII (Personally Identifiable Information) can be anonymized to protect data privacy.
Visit our Trust Center for our DPA template, SOC 2 report and full list of subprocessors.
