"With Caplena, we can now analyze app store reviews and perform competitor benchmarking of car charging services. This allows us to stay ahead of industry trends and better align with consumer expectations."
With Caplena, we can now analyze app store reviews and perform competitor benchmarking of car charging services. This allows us to stay ahead of industry trends and better align with consumer expectations."
Cosmin Donose
CX Intelligence Analyst @Kia
Go beyond star ratings: Discover what customers really think
From scattered reviews, to clear insights
Customer feedback pours in from multiple channels, but ratings alone miss the real story. Analysing every comment takes time you don’t have and important feedback slips through.
Caplena brings all reviews together, highlights what customers love, spots issues early, and shows how you compare to competitors. Real-time alerts track sentiment, trends, and brand health so you never miss a signal.
CX and Product Teams use Caplena to:
Analyze reviews from multiple platforms: fast and at scale.
Understand what customers are really saying (like Tegut)
Benchmark against competitors (like Kia)
Prioritize improvements based on biggest drivers (like Hansaplast)
Stay ahead of sentiment shifts
Supercharge Your Review Analysis Workflow
Get fast, reliable insights without the guesswork
Seamless data integration and multilingual support
Bringing feedback together from multiple platforms can be fragmented and time-consuming.
Unify review collection from Amazon, Google, Trustpilot, and more in a few clicks. Caplena updates your data continuously, providing a centralized dashboard with multilingual feedback (in 100+ languages) so you get a holistic view of customer sentiment across all key platforms and markets.
Detailed sentiment tagging and driver analysis
It’s hard to see which topics actually influence ratings.
Caplena tags sentiment for every topic, from features to service — so you see exactly what customers care about. Driver analysis shows which issues move ratings up or down, helping you focus on changes that boost loyalty. Our AI understands context, nuance, and even sarcasm across 100+ languages.
Easily track brand health and competitors
Caplena makes it simple to see if your initiatives work and how you stack up against the competition.
Monitor sentiment and topic trends across platforms to track reputation in real time. Spot whether a new product launch improved ratings or if service changes are resonating. Import competitor reviews to benchmark performance, uncover trends, and stay ahead.
Catch issues early with real-time alerts
Issues can quickly spiral if they aren’t caught early.
Caplena continuously analyzes new reviews, keeping insights dashboards up to date. Set up automatic alerts for significant changes in sentiment or emerging topics, so you catch potential issues early and respond proactively.
Get notified instantly when a topic's mentions spike or when a topic’s sentiment trends downward.
Insights that every team can act on
Insights lose impact when they stay siloed.
Caplena makes it simple to share customer insights across the business. Generate interactive dashboards and reports for CX, product, and leadership: with unlimited reporting-only users.
Enterprise-grade security
Your data is secure with Caplena. We are GDPR compliant, SOC 2 Type II certified, with servers in secure ISO 27001-certified data centers.
User access controls ensure only authorized team members see your data. PII (Personally Identifiable Information) is anonymized to protect data privacy. Visit our Trust Center for more info.
FAQ
Your questions. Answered.
What review platforms does Caplena support?
We analyze reviews from all major platforms including Google, Amazon, Trustpilot for customer reviews, or Glassdoor and Indeed for employee reviews, and any source that allows review export or direct integration. Check out our full list of integrations or don't hesitate to contact us.
How accurate is the sentiment and topic detection?
Caplena combines advanced AI with your expertise. You can train the system and adjust topics and sentiment to reflect your specific industry needs and context, ensuring high accuracy.
Can Caplena handle reviews in several languages within the same project?
Yes! We support 100+ languages within a single project. You can analyze feedback from customers across different locations without needing to translate responses manually. Sentiment and themes are detected with consistent accuracy, no matter the language. Also, your stakeholders can toggle reviews back to their original language.
Can I analyze competitor reviews?
Absolutely! You can analyze publicly available reviews from any source, including competitors.
