Solutions

Decipher the wave of online reviews with AI review analysis

Get clear, actionable insights from thousands of online reviews across Google, Amazon, App Store (Google & Apple), Trustpilot and more, with accuracy and flexibility. 

Hero Image

"

With Caplena, we can now analyze app store reviews and perform competitor benchmarking of car charging services. This allows us to stay ahead of industry trends and better align with consumer expectations."

Cosmin Donose

CX Intelligence Analyst @Kia 

Cosmin Donose

Go beyond star ratings: Discover what customers really think

From scattered reviews, to clear insights


Customer feedback pours in from multiple channels, but ratings alone miss the real story. Analysing every comment takes time you don’t have and important feedback slips through.


Caplena brings all reviews together, highlights what customers love, spots issues early, and shows how you compare to competitors. Real-time alerts track sentiment, trends, and brand health so you never miss a signal.

Our Story Image

CX and Product Teams use Caplena to:

  • Analyze reviews from multiple platforms: fast and at scale.

  • Understand what customers are really saying  (like Tegut)

  • Benchmark against competitors (like Kia)

  • Prioritize improvements based on biggest drivers (like Hansaplast

  • Stay ahead of sentiment shifts

Supercharge Your Review Analysis Workflow

Get fast, reliable insights without the guesswork

Bringing feedback together from multiple platforms can be fragmented and time-consuming.

Unify review collection from Amazon, Google, Trustpilot, and more in a few clicks. Caplena updates your data continuously, providing a centralized dashboard with multilingual feedback (in 100+ languages) so you get a holistic view of customer sentiment across all key platforms and markets.

Seamless data integration and multilingual support

Integrate. Import. Done.

Connect directly to leading review sites and app stores or upload your files.

Caplena syncs everything automatically so your team never misses a customer insight.

Integrations-Google Maps
amazon
Integrations-Trustpilot
Apple App Store
Google Play Store Logo

Enterprise-grade security

Your data is secure with Caplena. We are GDPR compliant, SOC 2 Type II certified, with servers in secure ISO 27001-certified data centers.

User access controls ensure only authorized team members see your data. PII (Personally Identifiable Information) is anonymized to protect data privacy. Visit our Trust Center for more info.

Our Story Image

FAQ

Your questions. Answered.

Explore other solutions.

CX: Hear the Voice of your Customers and create experiences they will love.

Explore other solutions.

EX: Learn how to create a work environment employees thrive in.

Explore other solutions.

Survey analysis: Gain deep, accurate insights in no time.