The Shift/CX Convention is an interactive event for CX practitioners to discuss current project issues and challenges. It focuses on success factors and solutions for customer experience, journey, and feedback management—featuring workshops, expert talks, and hands-on exchanges with like-minded professionals.
Read more about the event here.
This event is in German.
Now in its 18th year, the Richmond Market Insight Forum brings together 120 senior insight and research professionals with 60 research service providers for high-profile industry talks and meaningful connections. Focused on fostering real-time, face-to-face interactions, the CPD-accredited event enables senior client researchers to build lasting business relationships and attend free of charge if they meet the criteria.
You can find out more about the Richmond Market Insight Forum here.
Join Aliona (Customer Success Specialist) and André (Customer Success Specialist) for a live walkthrough of Caplena’s latest updates—featuring powerful new features, practical use cases, and expert tips to elevate your analysis game. Perfect for users who want to work smarter, not harder. 🧠
✨ After the session, we’ll open the floor for Q&A, because let’s face it, some of the best ideas come from good questions!
📅 Mark your calendars and join us on June 11th at 4pm (GMT+1), 3pm (GMT), 11am (ET).
Click here to register!
Imagined and produced by Greenbook, the Insight Innovation Exchange (IIEX) is one of the largest and most prestigious communities of research and insight leaders, built on collaboration, innovation, and honest conversation. Since 2013, IIEX has brought together cutting-edge technologies, startups, marketers, and business leaders to exchange actionable ideas—more than just a conference, it’s a mindset and a driving force for the future of insights.
You can read more about the IIEX conference here.
Virtual Summits are multi-day events that bring together industry leaders, experts, and practitioners in the fields of research, data analytics and consumer insights.
You can read more about this event here.
Maurice Gonzenbach (Co-Founder & Co-CEO of Caplena) will present alongside Matthias Strodtkoetter (Head of Product - 20 Minuten) on the topic "INSIGHTS IN 20 MINUTES: Unlocking User Feedback Quickly and Precisely".
The annual forum for CX strategy and design is back, exploring how to anchor a company-wide CX strategy, the role of CX in transformation, and how to create brand experiences based on core values. The forum will feature inspiring keynotes, interactive workshops, hands-on insights from B2C and B2B, and meaningful exchanges with the CX community.
You can check out the event schedule here.
This event is in German.
The Quirk’s Events are two-day gatherings of client-side researchers and their supplier partners featuring concurrent tracks of 30-minute sessions on all aspects of marketing research. Read more about the event on the Quirks website.
Join Pascal and André for our next Caplena webinar! Registration page is this way.
At the leading international trade show, decision-makers from corporate market research and CX/customer management meet insights industry players, their exhibition stands and presentations. Read more about the event on the Succeet website.
Join us for an exclusive demo of Caplena 3.0 and other leading providers. Witness firsthand the latest developments in research and analytics tools, ask questions and discover how these tools can work for your own projects.
AI is everywhere, but how can one trusts its output? Watch the replay of "Safe AI - Validating and communicating AI open-end analysis results", where we explore strategies for employing AI safely while fostering internal trust within organizations.
We joined a series of insightful webinars from fellow AI research platforms and industry experts. Watch the replay to discover our 5 Expert Tips to Master Open-Ended Feedback Analysis in 2025.
Caplena 3.0 is here, and we invite you to watch our hands on tour. Our co-founder Maurice Gonzenbach and team walked through all the key updates and demonstrated how they can supercharge your insights process.
MRMW brings together forward-thinking clients, innovative agencies and technology disruptors to discuss the latest trends and innovations driving the industry forward every year. Now more than ever, creative thinking and out-of-the-box solutions are needed. MRMW provides the answers, connections and know-how to help you excel! Read more about the event on the MRMW website.
CX Congress 2024 will be the epicenter where industry leaders and leading brands will share Insights and Learnings to transform customer service. Adopting omnichannel strategies , maximizing personalization and capturing the authentic voice of the customer are strategic challenges that companies must address to elevate their CX to new levels of excellence. Read more on the event website.
Launched at the initiative of Communications, Marketing, and Surveys industry professionals, the Le Printemps des études tradeshow combines knowledge-intensive exhibits, conferences, meet-ups, testimonials and feedback, and expertise benchmark workshops to suit the sector’s specific requirements. Read more on the event website.
The summit is not just another gathering—it's a dynamic platform where CX and technology leaders, industry experts, and decision-makers connect to dive into the pressing issues head-on. Read more on the event website.
The Quirk’s Events are two-day gatherings of client-side researchers and their supplier partners featuring concurrent tracks of 30-minute sessions on all aspects of marketing research. Read more about the event on the Quirks website.
IIEX Europe 2025 stands as the pinnacle gathering for visionary insights professionals in Europe. This event is a beacon for research technology (resTech) innovators, brand experts, marketing leaders, and ambitious individuals aiming to elevate their careers and businesses in market research, analytics, and insights. Read more on the event website.
Representing the interests of all companies that collect, analyze and use data and predictive models as part of marketing processes and derive recommendations for action from them. Read more on the event website.
The Richmond Market Insight Forum, now in its 18th year will play host to 120 senior insight and research professionals and 60 research service providers.
The Customer Experience Conference is a global series where 100+ high-profile CX professionals and decision-makers from the DACH region and Europe come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies. Read more on the event website.
The Quirk’s Events are two-day gatherings of client-side researchers and their supplier partners featuring concurrent tracks of 30-minute sessions on all aspects of marketing research. Read more about the event on the Quirks website.
We solve IT, Marketing and HR challenges by connecting high-profile executives with peers and solution providers that are committed to achieving measurable results. Read more on the event website.
The Shift/CX Conference is the annual event of the CX community. Since 2018, it has offered a valuable exchange of experiences for practitioners and experts on customer experience (r)evolution - the shift towards more customer and experience orientation in marketing, sales and service. Read more on the event website.