Using Caplena, pioneering agencies like Factworks have moved away from manual coding, cutting open ends analysis time by half. They create and adapt codebooks on the fly without waiting for technical support.

• Teams analyzing tracking studies appreciate Caplena's ability to detect trends and adapt themes across waves.

• Agencies with numerous ad hoc projects like De La Riva value Caplena's human-level accuracy to ensure high-quality coding across industries and languages.
  

What used to require 2 to 3 man-days now takes minutes for coding, and a few hours for quality assurance.

With Caplena, ensuring consistent accuracy across coders, projects, languages becomes a reality. Thanks to transparent AI assignments you can verify, and the help of AI Quality Scores, your teams can create high quality codebooks in minutes.

All changes are tracked, auditable, and easy to revert unlike traditional methods.

Clients trust your methodology and teams deliver insights they can rely on.

Caplena helps teams create codebooks dynamically, for any project, in real-time.

Using a unique blend of supervised + unsupervised AI, they can start from scratch or use existing themes, or mix both approaches to refine their topic collection on the fly.

They enjoy creative and analytical freedom: they can provide context, use prompts to explore topics or add columns, and fine-tune their analyses with a user friendly, interactive workflow.

Researchers stay in control. They elevate insights quality with an AI that doesn't feel like.a black box.

Delight your teams with advanced tools to quantify, visualize insights and dig deeper.

With Caplena: research teams can:

• compare top likes and dislikes in a few clicks

• see the big picture, and compare by sentiment (positive, negative, neutral)

• cross-tab with quantitative variables and perform advanced segmentation

• ask Insight Agent to dig deeper or test hypotheses via chat

• easily share results with client-facing teams (and let them explore)

Time-to-insights is dramatically faster, while boosting cross-team collaboration.

Using Caplena, agencies like Ipsos Doxa can handle up to 200,000+ verbatims per project.

Multilingual datasets across markets or industries no longer means staffing more text analysis specialists, or dealing with outsourcing dependency.

Our industry-leading AI assigns topics as accurately as a human would for over 75% of projects (AI quality score of >70) and is natively fluent in 100+ languages.

Turn text coding from cost center to profit driver for your Agency.

With Caplena, research agencies like De La Riva were able to decrease cost per verbatim by 20-30%, and saved ~$25,000/year saved by eliminating outsourcing.

On top of cost savings, timelines become more predictable and teams can rely on modern workflows, improving teams engagement and reducing churn.

Position your research agency as an innovative, AI-powered partner.

Using Caplena, modern agencies launch new services, like multi-source analysis, online review analysis, or POS Feedback like IWD.

Instead of spreadsheets, Caplena helps you deliver branded, customizable, interactive dashboards in just a few clicks.

While you can export the charts to enhance your PPT presentations, you can also create tailored views for your customers to explore, or even chat with their data.

Surveys, tracking studies, ad hoc projects, online reviews, social listening, interview or chat transcripts — basically anything text-based up to 20,000 characters per verbatim.

Caplena also analyses quantative data alongside open-ended text. There is no limitation to the number of columns you can import. You can also create your own columns to clean, map or enrich your data using Smart Columns.

You can import your data via csv, spss files, API or using one of our Integrations.

You can analyze your data in separate projects, or combine them for unified intelligence (ex: surveys and online reviews).

With Caplena, 1 credit = 1 verbatim. Whether you run 10 or 100 projects, there is no impact on pricing.

We offer flexible yearly credit plans, so you would be constrained by rigid monthly limits.
Our Agency pricing plan starts from 20,000 credits per year, which can be carried over.

Pay-as-you-go options are also available. For more information, please contact us.

No, instead Caplena will augment them. Coders become insight specialists. They supervise the AI, iterate codebooks instantly, and focus on analysis and storytelling instead of repetitive tagging.

At Doxa, "Now nobody misses manual tagging". Discover how Doxa led the change.

No, Caplena's AI model has been trained since 2018 to reach human-level accuracy out of the box.

It leverages both project context (titles, descriptions, columns, question information) and text responses for highly accurate assignments. To fine-tune results, you can update topic descriptions on the fly to guide the AI.

Caplena uses a 2-level structure (category, topic) that ensures consistency and flexibility.
Based on 100,000+ projects analysed on our platform, 90% use 10-100 topics. Some customers like Lufthansa have built a detailed taxonomy tracking over 600 topics.

If you have existing taxonomies, you can always import codebooks to Caplena and adapt them with the help of our AI. Our Customer Success team - which includes Market Research experts - is also available to guide your teams.

Yes! We support 100+ languages natively within a single project. Other languages can be handled through translation languages like DeepL or Google Translate.

With Caplena, you can analyse text and translate in one single workflow. Also, your teams can toggle verbatims back to their original language.