Take a behind-the-scenes look at the creation of cutting-edge technology.
Who we are
We’re a diverse group of engineers, linguists, and business enthusiasts based in Switzerland and across Europe.
Driven by the mission to make customer feedback actionable for everyone, we use cutting-edge AI to turn open-ended text into clear insights.
We are mission-hungry, fast-moving, and dedicated to bridging the gap between human language and data-driven decision-making, helping brands globally understand their customers better than ever before.
Caplena in numbers
As a Swiss company, we like our numbers precise.
2018 founded in Zurich, Switzerland
24 team members across Europe
200+ brand & research agency customers
500M+ text comments analyzed
140K+ projects created
Caplena's Journey - from Text Analysis to Customer Feedback Intelligence
Today
Paving the way for feedback intelligence
Analyzing feedback across every source is just the starting point. Our mission is to help organizations act on that feedback at scale.
Our latest product developments demonstrate our vision, enabling agentic readiness grounded with proven statistics.
AI agents answer any question about your feedback, alert you the moment something shifts, surface insights before you prompt for them, create tasks to act on feedback, and work directly inside the tools your team already uses (Teams, Slack, and AI tools).
Bringing our team together
In 2025, our team grew to over 20 team members across Europe. Every year, we bring everyone together in Switzerland. We set our course for the year to come, come up with surprising activities (like leading sheeps or building a raft) and spend quality time together.
From text analysis tool to feedback analysis platform
Introducing Caplena version 3 marked a new chapter, establishing ourselves as a a go-to solution for analyzing the voice of customers and employees at scale, combining open ended feedback with quantitative variables across all sources.
Meet the team.
Based in Zurich, Switzerland, we are an international team of data and UX enthusiasts. Caplena is driven by passionate individuals who aim to create a platform that revolutionizes feedback utilization.