"Caplena's Insight Agent provides you with valid data to a depth people are surprised by – visuals in Insight Agent are a real game changer for us.”
Caplena's Insight Agent provides you with valid data to a depth people are surprised by – visuals in Insight Agent are a real game changer for us.”
Niklas Melchior
Customer Insights Expert
What you can do with Agentic AI
A few questions you could ask...
Insight Agent answers questions on the spot.
From satisfaction scores to star-ratings, anyone can do a pulse check and get precise metrics, along with why they moved.
Insight Agent analyses both your open-ended feedback and your quantitative variables.
In minutes, you can get segmented analyses and make detailed comparisons (by market, product, customer group, point of sale etc.).
Insight Agent follows up for you.
Simply ask and schedule a detailed analysis at the time of your choice, for you and your stakeholders. Closing the inner loop becomes a natural part of your workflow.
Insight Agent is always-on.
Get custom alerts delivered to the right people, at the right time, with the right context. All team can make fast decisions, informed by timely customer insights.
Reports don't create a central brain. Agentic Insights do.
Agentic AI absorbs routine analysis requests and supercharges deep research. It builds a shared decision layer your organization can rely on.
Explore any angle in seconds
Understand root causes in minutes
Make informed decisions on the spot
Never miss what matters most
"The quality of the analysis we get from the very first minute is extremely high. And now you can talk to your data. It takes us to the level the big players are working on.”
The quality of the analysis we get from the very first minute is extremely high. And now you can talk to your data. It takes us to the level the big players are working on.”
Rafael Conde
Insights & Innovation Lead
Powered by Caplena's statistical backbone.
Agentic Insights don’t sit alongside your reports, they work on top of them, using:
Your existing topic collections
Your quantitative variables and Smart Columns
Saved segments and filters your teams rely on
Advanced report logic, including case limits and weighting
Proven statistical methods (p-values, correlations, driver analysis)
Every answer is aligned with how your insights team already works, without compromising analytical rigor.
Enterprise-Grade control and permissions
Enable Agentic Insights across teams without compromising governance. Access is governed by the same granular permissions as your reporting views, ensuring consistency, security, and confidence at scale.
"I can see a future where all the dashboards aren’t needed anymore, maybe someone sets them all up and people look at them, but I feel the agentic part is the transformative part.
I can see a future where all the dashboards aren’t needed anymore, maybe someone sets them all up and people look at them, but I feel the agentic part is the transformative part.
Matthias Strodtkötter
Head of Product
FAQ
Your Questions. Answered.
Unlike a generic LLM proving text answers, Insight Agent is designed to perform structured quantitative and qualitative analysis, supported with charts for data visualizations.
LLMs can return different answers when the same question is asked multiple times. Insight Agent's calculations will consistently produce the same results, while the sentences used in the answer might vary slightly.
And when LLMs only "respond" to questions, Insight Agent can handle multi-step problems, dig through different resources, and decide which tool or analysis to use next, among the many purpose-built tools our platform puts at its disposal (p-value, correlations, driver analysis, etc.).
No. You don’t need to be technical or know how to “prompt” to work with Insight Agent. You can ask questions in plain language, which makes exploration accessible to everyone. That said, just like you would with a colleague or a research analyst, clearer questions lead to better answers.
Yes. There is no limitation on how many users in your organization can access them.
We offer advanced permissions and sharing options so teams and stakeholders can consume and explore insights safely, within the datasets, filtered views or segments available to them.
Yes! You can share links to your answers. To take sharing and collaboration to the next level, you can integrate Agentic Insights with Slack, MS Teams, Copilot or use our MCP (Model Context Protocol) to build your own app.
Teams across your company can explore, consult and share customer insights directly.
We support 100+ languages natively. Other languages can be handled through translation services like DeepL or Google Translate.
Caplena has the right to use usage data to improve our services, benchmark performance, and test new AI algorithms. Your data will not be used to train our AI nor any third party LLM providers.
For more information, visit our Trust Center where you will find all the answers to Security & Data Protection at Caplena.