Insight Agent answers questions on the spot.

From customer satisfaction scores to star-ratings, anyone can do a pulse check and get precise metrics, along with why they moved.

Insight Agent analyses both your open-ended feedback and your quantitative variables.

In minutes, you can get segmented analyses and make detailed comparisons (by market, product, customer group, point of sale etc.), and find targeted ways to improve customer experience.

Insight Agent follows up for you.

Simply ask and schedule a detailed analysis at the time of your choice, for you and your stakeholders. Closing feedback loops becomes a natural part of your workflow.

Insight Agent is always-on.

Get custom alerts delivered to the right people, at the right time, with the right context. All team can make fast decisions, informed by timely customer insights.

Work with Insight Agent using the Caplena MCP.

With the MCP, you can ask for customer insights in your AI tool of choice, but also connect insights naturally into the next step of your workflow: creating a PPT presentation, preparing a Jira ticket, or even creating customer-facing content — from insight to action.

Unlike a generic LLM proving text answers, Insight Agent is designed to perform structured quantitative and qualitative analysis, supported with charts for data visualizations.

LLMs can return different answers when the same question is asked multiple times. Insight Agent's calculations will consistently produce the same results, while the sentences used in the answer might vary slightly.

And when LLMs only "respond" to questions, Insight Agent can handle multi-step problems, dig through different resources, and decide which tool or analysis to use next, among the many purpose-built tools our platform puts at its disposal (p-value, correlations, driver analysis, etc.).

Thanks to the Caplena MCP, you can benefit from the precision of Insight Agent within your AI tool of choice (like ChatGPT, Claude or Copilot).

No. You don’t need to be technical or know how to “prompt” to work with Insight Agent. You can ask questions in plain language, which makes exploration accessible to everyone. That said, just like you would with a colleague or a research analyst, clearer questions lead to better answers.

Yes. There is no limitation on how many users in your organization can access them.

We offer advanced permissions and sharing options so teams and stakeholders can consume and explore insights safely, within the datasets, filtered views or segments available to them.

Yes! You can share links to your answers. To take sharing and collaboration to the next level, you can integrate Agentic Insights with Slack, MS Teams, Copilot or use our MCP (Model Context Protocol) to build your own app.

Teams across your company can explore, consult and share customer insights directly.

We support 100+ languages natively. Other languages can be handled through translation services like DeepL or Google Translate.

No. Your data is not used to train Caplena's AI or any third-party model. For AI features, we use frontier models from Google Cloud and Microsoft Azure, running in their EU data centers. Caplena may use usage data (how the product is used) to improve our services, benchmark performance and test new AI algorithms. See our Trust Center for all subprocessors and where they process data.