Platform

Take a closer look at the features.

Caplena combines NLP with in-house and third-party LLMs to transform customer feedback from surveys, online reviews and NPS / satisfaction trackers into actionable insights.

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1. Data import.

Seamlessly integrated & secure.

Set up your projects in no time by connecting a range of feedback sources such as CRM systems, survey tools, feedback tools, social media platforms, or standalone files. No need to wait on customer success or your internal engineers.

Quickly import from integrations or files

2. Text analysis.

Uncover the full insights story.

Let our powerful topic discovery identify the most relevant themes and ensure that your topic collection is MECE* through LLMs and advanced statistics. Stay in control by adapting or adding themes and topics to your liking.

* MECE: Mutually exclusive, conclusively exhaustive. Meaning that the algorithm ensures that your topics don’t overlap and in their entirety cover all relevant areas.

Never miss a topic, even as trends shift

3. Deep insights.

Customize & share in real-time.

Combine the analysis results of your unstructured text with quantitative variables to understand the full story. Explain differences in satisfaction across segments with the root causes revealed in open-ended texts.

Compare behavior across segments

Get to know the solutions.

CX: Learn how to create experiences customers love.

Get to know the solutions.

EX: Learn how to create a work environment employees thrive in.

Get to know the solutions.

Survey analysis: Gain deep, accurate insights in no time.

Get to know the solutions.

Online review analysis: Hear the voice of your customers.