"We value Caplena's state-of-the-art technology. The platform gets regular updates that make its use even easier. Implementation was done really fast, team was proactive and offered detailed onboarding. Our PMs really enjoy using the platform for their survey projects.
We value Caplena's state-of-the-art technology. The platform gets regular updates that make its use even easier. Implementation was done really fast, team was proactive and offered detailed onboarding. Our PMs really enjoy using the platform for their survey projects.
Alexandra Buzea
Senior Global Consultant – Consumer Insights
AI at the core.
Caplena has been an AI-first platform from its start in 2018. We integrate State-of-the-art AI and generative LLMs into every part of the application. This includes topic discovery, classification of open text, fine-tuning, summarization, and chatbot interface.
1. Data import.
Seamlessly integrated & secure.
Set up your projects in no time by connecting a range of feedback sources such as CRM systems, survey tools, feedback tools, social media platforms, or standalone files. No need to wait on customer success or your internal engineers.
Analyze diverse languages effortlessly in one project, ensuring consistent & comparable results over different regions and countries. The AI natively supports more than 100 languages. Built-in DeepL and Google Translate integrations provide coverage for other languages, if any.
Automatically anonymize text on import to ensure no PII is inadvertently shared. Our platform is GDPR compliant and SOC 2 Type II audited every year.
2. Text analysis.
Uncover the full insights story.
Let our powerful topic discovery identify the most relevant themes and ensure that your topic collection is MECE* through LLMs and advanced statistics. Stay in control by adapting or adding themes and topics to your liking.
* MECE: Mutually exclusive, conclusively exhaustive. Meaning that the algorithm ensures that your topics don’t overlap and in their entirety cover all relevant areas.
Leverage quantification-optimized LLMs to analyze themes and topic-level sentiment.
Open-ended responses are rich and complex, especially across languages or evolving datasets.
Yet many AI tools lack transparency on how their model actually works, or don't have a reliable quality assurance process, making it tedious to steer them in the right direction.
Caplena’s AI helps you measure the quality of topic and sentiment assignments. You interactively guide the analysis, ensuring no key theme or sentiment is missed. Additionally, it trains the AI to understand your business context — avoiding the traps of one-size-fits-all automation.
Caplena gives you transparency and control, so you can trust your results.
3. Deep insights.
Customize & share in real-time.
Combine the analysis results of your unstructured text with quantitative variables to understand the full story. Explain differences in satisfaction across segments with the root causes revealed in open-ended texts.
Discover statistically significant changes over time, correlations between topics, the true drivers of satisfaction, and other insights once reserved for large, specialized teams. Visualize and share the insights with your stakeholders through customizable and shareable reports.
Chat with the AI for quick, precise answers about your project. Think of it as your personal research assistant, providing custom insights on demand.
Let the platform provide you with updates on interesting developments within your project. Set alerts for specific topics and receive notifications to identify trends, patterns and sentiment shifts.
