CX Exchange Morning

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Understand Your Customer, Fuel Your Growth.


Join us for an exclusive morning for Customer Experience leaders focused on knowing your customer and growing with them. You'll connect with others in the field, hear real stories and practical frameworks, and come away with ideas for your own team.

📍 Location: Impact Hub, Sihlquai 131, 8005 Zürich
🚆 Public Transport: 9 minutes from the Zurich Main Station by Trams 50, 17, 51
📅 Date: October 28th, 2026
⏰ Time: 9:00 – 12:00
👥 Limited to 40 guests

Agenda 📋

Discover what's on the schedule

Wednesday, October 28th

9:00 - Enjoy a small breakfast and networking with the CX community

10:00 - Welcome Speech (Pascal de Buren, Co-CEO & Co-Founder, Caplena)

10:05 - "Know Your Customer, Grow Your Business" (Alisha Fateh, Head of Customer Strategy & Growth, Brack.Alltron)

10:35 - Networking Break

10:50 - "From CX Function to Strategic Partner" (Greg Uglioni, Partner, Forward)

11:10 - Networking Break

11:30 - "Who You Gonna Call? Picking The Right Agent For The Job" (Maurice Gonzenbach, Co-CEO & Co-Founder, Caplena)

12:00 - Event wrap, but feel free to continue conversations over lunch or a coffee downstairs in the Impact Hub Cafe

What's to gain?

🤝 Valuable networking opportunities
💡 Practical insights into how local businesses work with customer feedback and insights
🎓 Thought leadership and inspiring takeaways