CX Exchange Morning

Understand Your Customer, Fuel Your Growth.

Join us for a morning of good coffee, inspiring conversations, and an exclusive look at how leading companies like Brack.Alltron turn customer insights into real business growth. It's the second edition of CX Exchange Morning, bringing CX and Insights professionals together from across Switzerland.

📍  Location: Impact Hub, Sihlquai 131, 8005 Zürich
🚆  Public Transport: 9 minutes from the Zurich Main Station by Trams 50, 17, 51
📅  Date: October 28th, 2026
⏰  Time: 9:00 – 12:00
🎟️  Ticket Cost: Free
👥  Limited to 40 guests

Agenda 📋

Discover what's on the schedule

Wednesday, October 28th

9:00 - Enjoy a small breakfast and networking with the CX community

10:00 - Welcome Speech (Pascal de Buren, Co-CEO & Co-Founder, Caplena)

10:05 - "Know Your Customer, Grow Your Business" (Alisha Fateh, Head of Customer Strategy & Growth, Brack.Alltron)

10:35 - Networking Break

10:50 - "From CX Function to Strategic Partner" (Greg Uglioni, Partner, Forward)

11:10 - Networking Break

11:30 - "Who You Gonna Call? Picking The Right Agent For The Job" (Maurice Gonzenbach, Co-CEO & Co-Founder, Caplena)

12:00 - Event wrap, but feel free to continue conversations over lunch or a coffee downstairs in the Impact Hub Cafe

Three good reasons to join us:

🤝 Connect with peers shaping where the CX industry is heading
💡 Discover how Swiss companies like Brack turn customer insights into real business growth
🎓 Leave with fresh perspectives and new connections to build on