CX Exchange Morning
Insights. Action. Real Conversations.
Join us for an exclusive morning dedicated to Customer Experience leaders & innovators. The event brings together practitioners, experts, and decision-makers to explore how to truly close the feedback-to-action loop.
📍 Location: Impact Hub Zürich
📅 Date: Wednesday, May 20th
⏰ Time: 9:00 – 12:00 (Breakfast from 9:00)
👥 Limited to 30 guests
Keynote - Migros Bank
with Diego Bürger & Ugur Cakim
Learn how individual CX building blocks can be developed into a seamless, customer-centric ecosystem that closes the feedback loop within your organization.
Customer needs are consistently placed at the center, with concrete actions derived and implemented from them. This creates true customer-centricity with sustainable value—not only for your customers, but also for your organization.
What's to gain?
🤝 Valuable networking opportunities
💡 Practical insights into how local businesses work with customer feedback and insights
🎓 Thought leadership and inspiring takeaways
Agenda
09:00 - 10:00 Breakfast & Networking
10:00 - 10:10 Welcome Remarks
10:10 - 10:40 Migros Bank - How a CX ecosystem can emerge through VoC!
10:40 - 11:10 Networking
11:10 - 11:30 Panel Discussion - How we adopt and integrate AI into our workflows
11:30 - 12:00 Networking