About Slack 💬
Slack is a leading team messaging platform used by millions of organisations worldwide for real-time communication and collaboration. As the central hub for workplace conversations, Slack keeps teams connected and informed across channels, projects, and time zones.

Benefits of the Slack + Caplena integration 🚀

• Query Caplena's Insight Agent for customer feedback insights without leaving Slack

• Get instant AI summaries of trends, topics, and sentiment

• Cut time-to-insight from days to minutes

• Stakeholders can self-serve answers, no prompting skills required

• Always-on monitoring surfaces emerging trends and alerts automatically

• Schedule alerts and digests delivered directly to your Slack channels

How it works 🧩

1. Connect your Slack workspace via the Caplena integrations page

2. Approve the app installation (or request admin approval)

3. Open the Caplena app in Slack and link your account

4. Ask the Insight Agent questions in any channel or thread