The platform behind Caplena Surveys already processes 3 million comments a month for IKEA, in 40+ languages, and tracks 600+ topics for Lufthansa. Use it to run or analyze your VoC program or your next ad hoc study. Evolving your NPS tracker stops being risky: reword a question or refresh your codebook, and Caplena keeps your trend lines intact.

AI categorizes open ends into topics and sentiment at human-level accuracy, in 100+ languages. You stay in control of the codebook.

Caplena tracks trends over time and surfaces new or growing topics, so CX teams catch issues before they escalate. Caplena's AI agent proactively surfaces insights, even when nobody thought to ask.

Dashboards, driver analysis and segment comparisons, ready to share with every team.

Analyze survey answers next to online reviews, support tickets, chats and social media, or next to data from the survey tools you already use.

Few survey tools give you all three: modern collection, deep visualization and insights, and analysis across channels.

• Quick form builders get surveys out fast but mostly analyze their own responses.

• Analytics specialists like Chattermill and Thematic offer rich dashboards across channels but import surveys from other tools.

• Enterprise suites like Qualtrics and Medallia cover every channel, built for large CX programs.

Caplena Surveys brings all three together, without an enterprise rollout. Respondents get a clean, conversational survey they answer by typing or talking. Researchers build it with an AI agent, analyze answers next to reviews and tickets, align scores with Smart Columns, and explore drivers, trends and correlations in dashboards.

Survey tools and text analytics tools usually split the job. SurveyMonkey adds word clouds, sentiment and AI themes on paid plans, with tags set manually or by rules. Qualtrics builds Text iQ topics from search queries, with recommended topics and sentiment reserved for its Advanced Text license. Thematic and Chattermill specialize in analysis, but import feedback from survey tools.

Caplena Surveys does both jobs: every answer flows into Caplena’s AI text analysis, which builds a hierarchical codebook with topic-level sentiment in more than 100 languages, at human-level quality (an F1 score above 70) for over 75% of projects.

Voice answers now appear in survey suites, voice-first tools and AI interview platforms. Qualtrics offers a video response question with an audio-only option, transcribed and analyzed in 22 languages. Voiceform transcribes and translates voice answers in 50+ languages, and VideoAsk collects video, audio or text answers step by step. Listen Labs and Outset run AI-moderated interviews for qualitative research.

Caplena Surveys makes voice part of every survey: respondents choose to type or talk and can switch on any question. Answers are transcribed in 60+ languages, and Caplena analyzes them in the original language with translations for your team, next to reviews, tickets social media, and other surveys,

Several survey platforms can. Medallia triggers alerts on shifts in categorization or sentiment, Chattermill flags anomalies when sentiment or volume crosses thresholds you configure, and Thematic offers spike detection by Slack or email. Qualtrics can trigger workflows when a topic appears in a response.

Caplena flags emerging customer experience issues automatically, in two ways.

• Alerts watch what you choose: a New Topics Alert fires when a new theme emerges, and a Topics Trend Alert flags shifts in mentions, share or sentiment against the previous period or last year, from hourly to quarterly.

• Insights Radar continuously scans surveys, reviews, support tickets, social and employee feedback for statistically significant patterns, such as a theme moving beyond normal fluctuation or a segment whose sentiment diverges, with no prompts or thresholds to maintain.

Alerts arrive by email; Radar findings appear in Caplena and in Slack, Microsoft Teams or email. Any finding can become a task with an owner in one click.