Bring your feedback from anywhere, via import or integrations. After you code topics and sentiment with Caplena, and maybe create a few Smart Columns, you're ready to create a report.

You shouldn't spend time building a dashboard from scratch. Caplena understands your context and turns your raw data into a stakeholder-ready report, using your brand theme, with the relevant segments, filters and view, in about a minute.

Use it as-is, or refine it.

Add or remove insight elements to reveal more findings. Adjust or create segments for filtering or comparison. Rename or add views tailored to your stakeholders, apply your own branding and color scheme.

What Caplena drafted is a starting point. The report you share is as customized as you want it to be. And Insight Agent remains a click away to help you dig deeper or perform actions like creating a segment so you can move faster.

Reports can be shared with unlimited users at no extra cost so everyone can use insights and make data-driven decisions.

Fast-loading, interactive dashboards show the topics customers or employees talk about most, sentiment, trends and instant summaries at a glance.

Anyone can explore them by drilling all the way down to the comments, while Insight Agent stays just a prompt away to dig deeper, explain a trend, and return precise quantitative and qualitative analyses.

Insight Agent doesn't wait to be asked to let you know where to act.

It continuously looks for shifts in sentiment, root causes, emerging topics as they happen, and surfaces it inside your reports so you find out what's relevant before you even ask.

Finding an insight shouldn't be the end of the story.

With Caplena, you can turn any insight into a task so exploring doesn't stop at sharing the numbers. Assign the task to the right team member and finally close the gap from insight to action.

Caplena's analyzes and data vizualizations go beyond the text itself.

Our insights elements cover qualitative verbatims (tagged by topics and topic-level sentiment) and quantitative variables including:
- multiple-choice
- scores
- dates
- demographics
- geo-data and maps

Then slice and dice, filter, segment, or compare.

Multiple sources of data can be combined into one report, or you can build a view around a single touchpoint in the customer journey.

Head to our documentation for more details.

Yes. Apply your brand colors, logo and images so to create visually engaging reports that your stakeholders (or your clients) will love using. Then use filters, custom views and segments to tailor what each stakeholder group sees (a market, a team, a store, or the executive team) while making sure each group access what is relevant to them or what they are allowed to see.

Through the same granular permissions you can set across the board.

Grant teammates view or edit access, and share reports externally via password-protected or expiring links. When sharing, you can lock a view's filters to a specific dimension (data source, country, product, segment), or hide columns so sensitive data remains protected.

Insight Agent respects those same permissions. It's yours to enable on a project basis, and It only answers questions using data a person is already allowed to see.

Head to our documentation to learn more about sharing options

Yes, at three levels:

• Between legal entities: for full separation, we can set up a separate workspace for each one.

• Within a workspace: access is managed per project, so each team or business unit only sees the projects it has been given access to.

• Within a report: you can lock a shared view's filters to one business unit, market or client, and hide sensitive columns. This works for external clients too, with password-protected links that expire.

Insight Agent, our MCP, and our integrations with Microsoft Teams, Slack and Copilot follow the same permissions, so they only answer with data each person is allowed to see. Learn more about sharing options.

For Brands, reports put the voice of the customer into everyone's hands instead of a single dashboard owner. Insights becomes something the whole organization uses, not a bottleneck.

For Agencies, the same reports become a bespoke, on-brand deliverable you can hand to clients as a high-value service.

Yes. Caplena natively supports 100+ languages, including anonymization options for sensitive data, and foul language removal through Smart Columns.

Translations are accessible and transparent with Caplena. When drilling down to see the comments behind a number, reporting users can toggle to see the comments in their original language, so they can truly hear the voice of customers and employees.

Yes, and there are a few ways to do it.

• Export row-level or summary data to Excel or CSV, or connect Power BI, Tableau or Looker via BigQuery, refreshed daily.

• Download any chart as a PNG or SVG image, with preset sizes for a full or half PowerPoint slide. You can also download the chart's data as CSV or Excel.

• Export a report as PDF to share a snapshot with the exact charts.

• Embed a report's shareable view in Power BI or any platform that supports HTML. It stays in sync with every edit, and viewers don't need a Caplena account.

• Use the Caplena MCP with your AI assistant (e.g. Claude, ChatGPT or Copilot) to build complete PowerPoint presentations from Caplena insights and charts.