"The best thing about Caplena is its data visualization. The charts are simple to share and easy for all teams to understand."
Go to Customer StoryThe best thing about Caplena is its data visualization. The charts are simple to share and easy for all teams to understand."
Analysis that reveals why, not just what
Caplena handles qualitative verbatims and quantitative variables (multiple-choice questions, dates, demographics, geo-data, topics, sentiment, and scores). Every report help you pinpoint friction across the customer journey, understand root causes, and slice and dice with ease.
Get the full picture in seconds
See any topic from any angle
Know what's really moving your KPIs
Spot relationships at a glance
Track what's changing, and against what
Know before you ask
From feedback to action-ready dashboards
How Caplena reports work step-by-step
Bring your feedback from anywhere, via import or integrations. After you code topics and sentiment with Caplena, and maybe create a few Smart Columns, you're ready to create a report.
You shouldn't spend time building a dashboard from scratch. Caplena understands your context and turns your raw data into a stakeholder-ready report, using your brand theme, with the relevant segments, filters and view, in about a minute.
Use it as-is, or refine it.
Add or remove insight elements to reveal more findings. Adjust or create segments for filtering or comparison. Rename or add views tailored to your stakeholders, apply your own branding and color scheme.
What Caplena drafted is a starting point. The report you share is as customized as you want it to be. And Insight Agent remains a click away to help you dig deeper or perform actions like creating a segment so you can move faster.
Reports can be shared with unlimited users at no extra cost so everyone can use insights and make data-driven decisions.
Fast-loading, interactive dashboards show the topics customers or employees talk about most, sentiment, trends and instant summaries at a glance.
Anyone can explore them by drilling all the way down to the comments, while Insight Agent stays just a prompt away to dig deeper, explain a trend, and return precise quantitative and qualitative analyses.
Insight Agent doesn't wait to be asked to let you know where to act.
It continuously looks for shifts in sentiment, root causes, emerging topics as they happen, and surfaces it inside your reports so you find out what's relevant before you even ask.
Finding an insight shouldn't be the end of the story.
With Caplena, you can turn any insight into a task so exploring doesn't stop at sharing the numbers. Assign the task to the right team member and finally close the gap from insight to action.
Explore Faster, Act Smarter.
Have a question? Just ask.
Insight Agent sits inside every report, ready to explain a number, dig deeper with a follow-up question, or take the next step itself.
Inside Caplena, it answers questions and admins can ask it to execute tasks like creating a segment, a topic, or a Smart Column
Outside Caplena, it make your reports data accessible. Ask questions in Slack, send a weekly report to a stakeholder's inbox, trigger alerts in Microsoft Teams, or embed insights into your workflows via the Caplena MCP
See an insight? Take it to the next step.
Exploring is half the job. Acting is the other half. Inside Reports, you can turn insights into tasks to close the loop.
Assign it to yourself or a team member
Select the priority level
Set a due date
Ask Insight Agent to create and assign the task for you, or do it yourself in a click.
Democratize reporting access, without losing control
Insights should reach everyone who needs them, not just the people who built the report. To ensure control, Caplena offers fine grained options that meet complex enterprise-grade requirements.
Grant teammates view or edit access, share externally via password-protected and expiring links, or set a filtered report view for a stakeholder group. The same granular permissions govern Insight Agent and MCP access, so anyone can ask questions for the data they're allowed to see.
When analyzing customer or employee feedback, ensuring the data privacy and protection is a non-negotiable.
AI-powered, but grounded.
Caplena's reports leave no room for shallow insights. Every number is backed by significance testing, weighting and case logic. Every chart is drillable so everyone can hear the voice of customers and employees.
Know what's real, not random
Keep results representative, automatically
Hear the voice of customers & employees directly
Protect respondent anonymity by default
FAQ
Your Questions. Answered.
Caplena's analyzes and data vizualizations go beyond the text itself.
Our insights elements cover qualitative verbatims (tagged by topics and topic-level sentiment) and quantitative variables including:
- multiple-choice
- scores
- dates
- demographics
- geo-data and maps
Then slice and dice, filter, segment, or compare.
Multiple sources of data can be combined into one report, or you can build a view around a single touchpoint in the customer journey.
Head to our documentation for more details.
Yes. Apply your brand colors, logo and images so to create visually engaging reports that your stakeholders (or your clients) will love using. Then use filters, custom views and segments to tailor what each stakeholder group sees (a market, a team, a store, or the executive team) while making sure each group access what is relevant to them or what they are allowed to see.
Through the same granular permissions you can set across the board.
Grant teammates view or edit access, and share reports externally via password-protected or expiring links. When sharing, you can lock a view's filters to a specific dimension (data source, country, product, segment), or hide columns so sensitive data remains protected.
Insight Agent respects those same permissions. It's yours to enable on a project basis, and It only answers questions using data a person is already allowed to see.
Head to our documentation to learn more about sharing options
For Brands, reports put the voice of the customer into everyone's hands instead of a single dashboard owner. Insights becomes something the whole organization uses, not a bottleneck.
For Agencies, the same reports become a bespoke, on-brand deliverable you can hand to clients as a high-value service.
Yes. Caplena natively supports 100+ languages, including anonymization options for sensitive data, and foul language removal through Smart Columns.
Translations are accessible and transparent with Caplena. When drilling down to see the comments behind a number, reporting users can toggle to see the comments in their original language, so they can truly hear the voice of customers and employees.
Yes, and there are a few ways to do it.
Export row-level or summary data to Excel or CSV, or connect Power BI, Tableau or Looker directly via BigQuery for live, always-current analysis.
To keep the exact charts, embed a report's shareable view into Power BI or any HTML-supported platform. It stays in sync with every edit, no Caplena account required for viewers.
And use the Caplena MCP to create presentations using Caplena insights and data visualisations.