About Zendesk 💁
Zendesk is a leading customer service platform used by thousands of companies worldwide to manage support tickets, live chat, and CSAT surveys. It gives support teams a unified view of every customer interaction, making it a central hub for CX and support data.

Benefits of the Zendesk + Caplena integration 🚀

• Import Zendesk tickets and CSAT responses into Caplena automatically

• Always-on analysis: ticket data synced and processed daily

• Ask questions about your support data with Caplena's Insight Agent

• Analyze sentiment, topics, and emotional tone across support conversations

• Track agent performance (chatbot) and support quality across live chat and tickets

• Spot recurring issues and emerging trends before they escalate

• Compare support feedback with other VoC programs in one place

• Share findings via dashboards, role-based views, and Slack/Teams integrations

How it works 🧩

1. Create an OAuth client in Zendesk and set the Caplena redirect URL

2. Go to Account Settings → Integrations and connect your Zendesk account

3. Enter your Client ID, Client Secret, and company subdomain

4. Navigate to Projects → Import Data → Zendesk and select tickets or CSAT responses