About Trustpilot ⭐
Trustpilot is a leading online review platform hosting hundreds of millions of consumer reviews across thousands of companies worldwide. It's a primary source of Voice of Customer data for CX and marketing teams.

Benefits of the Trustpilot + Caplena integration 🚀

• Always-on analysis: new reviews synced and processed continuously

• Analyze sentiment and topics across reviews, and their impact on star ratings

• Ask questions about your review data with Caplena's Insight Agent

• Compare Trustpilot insights with your other VoC programs

• Benchmark against competitors using reviews from 200+ platforms

• Spot emerging trends and sentiment shifts in real time

• Share findings via dashboards, role-based views, and Slack/Teams integrations

How it works 🧩

1. Find your Trustpilot review URL (e.g. trustpilot.com/review/yourdomain.com)

2. Paste the URL in Caplena under Settings → Integrations → Trustpilot

3. Caplena imports up to 200 reviews instantly and syncs new ones automatically

4. Analyze themes, sentiment, and trends with Caplena's one-click reports and Insight Agent