About Trusted Shops 🛍️
Trusted Shops is Europe's leading trust platform for e-commerce, used by more than 30,000 online retailers. Paired with Caplena, the buyer feedback it collects becomes a source of intelligence on what drives satisfaction, what frustrates customers, and where to improve.

Benefits of the Trusted Shops + Caplena integration 🚀

• Code topics and sentiment from buyer reviews

• Always-on sync keeps your analysis current as new feedback arrives

• Identify which service or product aspects drive your ratings up or down

• Benchmark your ratings and review topics against competitor shops

• Surface what buyers actually experienced, beyond the star rating

• Uncover insights across markets and languages in shareable dashboards

• Schedule digest and alerts when sentiment shifts or new topics emerge

• Ask questions to Insight Agent, and connect it to Teams, Slack, Copilot, or MCP

How it works 🧩

1. Paste your Trusted Shops URL into Caplena

2. Caplena imports reviews and codes them by topic and sentiment

3. Explore rating drivers, trends, and Insight Agent summaries

4. Enable sync to stay up to date as new reviews come in