About Tableau 📊
Tableau is a leading data analytics and visualisation platform, used by enterprises worldwide. Companies like MediaMarkt pair Caplena with Tableau to bring AI-coded customer feedback, topics, and sentiment into the analytics environment their organisation already uses.

Benefits of the Tableau + Caplena integration 🚀

• Export Caplena data with topics, sentiment, and quantitative variables ready to plug in

• Blend customer or employee feedback with operational metrics for a complete picture

• Always-on nightly sync keeps your Tableau views up to date

• Zero manual prep, data arrives clean and structured

• Share feedback insights across your whole organisation through Tableau

How it works 🧩

1. Export your Caplena data to BigQuery

2. Authenticate Tableau with BigQuery using Caplena's service account credentials

3. Find your Caplena dataset in BigQuery and load it into Tableau

4. Build Tableau dashboards blending feedback topics, sentiment, and business metrics