About Qualtrics 💁
Qualtrics is an enterprise experience management platform for brands to design, distribute surveys and report on experience data at scale. Discover why companies like Lufthansa use Caplena to import Qualtrics survey responses and analyze open ends with greater depth, flexibility, and control.

Benefits of the integration 🚀

• Sync Qualtrics survey responses continuously, no manual exports needed

• Analyze open-ended feedback in 100+ languages

• Build hierarchical topic structures (codebooks) interactively

• Validate AI assignments with transparent quality scores and an audit trail

• Achieve coverage rates above 95% (no comment lost in 'Unclassified')

• Run driver analysis and cross-tabulations linking topics to NPS or ratings

• Compare multiple programs, and external sources in a single analysis

• Explore your data with Insight Agent, from quick questions to deep dives

• Create sleek, interactive dashboards your teams will enjoy using

• Set up alerts and recurring digests to stay on top of feedback trends

• Manage unlimited, tailored sharing options across your organization

How to connect Qualtrics to Caplena 🧩

1. In your Qualtrics account, create an OAuth client

2. Copy your Client ID, Client Secret, and Datacenter ID

3. Fill in the connection form in Caplena with those credentials

4. Select the survey to analyze

5. Keep the integration synced for new responses to import automatically, or disable it for one-off analysis