About Power BI 📊
Microsoft Power BI turns raw business data into interactive dashboards and reports. Paired with Caplena, it adds AI-coded customer feedback, topics, and sentiment to the dashboards your team already uses.

Benefits of the Power BI + Caplena integration 🚀

• Export structured customer/employee feedback data with topics and sentiment ready to plug in

• Combine topics, sentiment and quantitative variables with your existing BI reports

• Data refreshes nightly, keeping your dashboards always up to date

• No manual data preparation required

• Share feedback insights with your whole organisation through Power BI

How it works 🧩

1. Export your Caplena data in Power BI-friendly format via BigQuery

2. Connect Power BI to BigQuery using the credentials provided by Caplena

3. Locate your dataset and load it into Power BI

4. Build dashboards combining customer/employee feedback data with your existing data