About Medallia 💁
Medallia is built for enterprise-scale experience management, from survey distribution to closed-loop workflows. Caplena acts as a feedback intelligence layer on top, going deeper into open-ended text to surface topics, sentiment, and insights that native capabilities miss.

Benefits of the integration 🚀

• Sync Medallia survey data into Caplena, including open-ended responses, scores, and quantitative variables

• Build topic collections per program, with full control and flexibility

• Turn findings into shareable dashboards and role-based views

• Compare feedback across Medallia programmes, waves, and external sources in one place

• Stay ahead with automated Alerts and trend Digests

• Ask any question about your data with Insight Agent

How to connect Medallia to Caplena 🧩

1. Go to Account Settings > Integrations and connect your Medallia account

2. Enter your Client ID, Client Secret, and Token URL

3. Define a Query to specify which feedback data to pull

4. Navigate to Projects > Import Data and select Medallia

5. Configure import settings and enable sync to stay up to date