Drive change with the voice of customers and employees
Use context-aware AI to spot nuances
Discover the why behind your (e)NPS
Monitor trends and never miss a signal
Let everyone explore, prompt and take action
Sync your strategy with your customers' collective mind
Existing solutions force a trade-off: CX platforms lack depth, spreadsheets are too slow, and generic LLMs often hallucinate. Caplena's intuitive platform solves that gap by combining the accuracy of humans, the flexibility of custom builds, and the speed of AI — without the tradeoffs.
Text Analysis at Human-Level Accuracy
Pro-Level Insights for Everyone
Agentic Insights On-Demand
DIY Freedom and Flexibility
10x
Faster time to insights.
2h
Average time to analyze 10'000 text responses.
100+
Supported languages.
Experience Caplena, now.
Think of this as your backstage pass: Take a product tour now, and save the sales chat for later.
Deeply understand your customers & employees
to drive meaningful change.
Bird’s eye overview, worm’s eye understanding
Lots of unstructured data make it hard to find the right lever. Traditional tools either zoom in too much or stay too shallow, making it difficult to see patterns and draw conclusions.
Caplena combines high-level trends from surveys, reviews, and transactional feedback with easy access to root causes, so you understand both what’s happening and why — faster and clearer than ever.
Reduce time-to-insights
Manually analyzing data eats up a lot of time, and setting up your own tool can take months.
With Caplena, you launch projects quickly and start seeing meaningful results within minutes — speeding up your decision-making and responsiveness.
Prioritize for impact
Without deep feedback analysis, you risk focusing on the obvious and overlooking what truly matters.
Beyond surface trends, Caplena uncovers important shifts, surprising correlations, and distinct customer or employee segments that drive satisfaction — helping you zero in on what really moves the needle.
Monitor trends and act early
Customer or employee feedback changes over time. Understanding these trends and acting early is critical to maintaining satisfaction, retention and advocacy.
Caplena helps you monitor feedback trends with precision and depth, so you can quickly grasp what is happening and make smart decisions.
Then, customizable alerts will help you detect significant changes or new topics so you can quickly get issues out of the way, or double down on what's working.
Put insights at everyone's fingertips
Insight means nothing if it stays buried in reports or spreadsheets that no one reads.
Caplena’s customizable, interactive dashboards make it easy to present your results in a way that your stakeholders will love — or you can let our AI chatbot answer their questions directly, driving faster, evidence-based decisions.
The feedback analytics software loved by customer-first brands and agencies.
Leading Fortune 500 companies and Market Research firms trust Caplena to discover insights.
"We chose Caplena because they are the frontrunners when it comes to AI. The intuitiveness of the platform and its customization capabilities were key factors for us.
We chose Caplena because they are the frontrunners when it comes to AI. The intuitiveness of the platform and its customization capabilities were key factors for us.
Niklas Melchior
Customer Insights Expert
