Turn survey data into insights - with the most flexible survey data analysis software
Leverage Caplena's AI-powered survey coding and advanced analysis capabilities to transform open-ended responses into structured, actionable data. Whether transactional, tracking, recurring, or ad-hoc surveys, reduce time to insights to just minutes.
Tired of coding surveys? With Caplena's survey analysis software, not anymore!
Manual survey coding takes time, money and consistency - can AI be trusted to achieve better results?
If you’ve slogged through hundreds of open-ended survey responses, you know how painful it can be. Reading every comment, manually coding into themes, worrying you might miss something important – it’s a tedious process. And it delays reporting.
To save time, many teams choose to outsource. But that, too, comes at a cost – not just in terms of budget, but also coordination, timelines, and the need for clear instructions.
That’s where AI comes in. It promises speed and scalability. Yet in reality, many tools feel like a black box – and don’t always deliver the depth of insight you need.
Finally, an AI survey analysis software you can trust.
With next-level reporting capabilities.
Drastically decrease analysis time
Caplena automates the tedious process of manual survey coding by using proprietary AI to categorize thousands of open-ended responses in minutes. Let advanced LLMs and NLP categorize and quantify text feedback, delivering clear customer insights with minimal effort, quickly and accurately. That means you can stop spending time on coding and start focusing on what matters: interpreting results and driving decisions.
AI-powered + human level precision
Caplena gives you full oversight of AI-generated results, allowing you to review, adjust, and tailor the analysis to your specific research goals. The system learns from your inputs, reaching human-level precision in survey coding—without requiring you to be a data scientist.
With an intuitive interface and a unique fine-tuning process, Caplena’s AI not only outperforms standard LLMs in accuracy, but also delivers more consistent results than most human analysts.
Discover What Matters - Faster
Caplena helps you uncover key topics, sentiment, and patterns you might overlook with manual analysis. Its AI surfaces meaningful insights from your data, supported by advanced visualizations and actionable recommendations.
Build custom dashboards, explore results by segment (like region or customer type), and go deeper with Insight Chat, your AI-powered assistant trained in both qualitative and quantitative analysis.
“Due to the possibility of training the AI within our retail niche by coding a few responses, we can achieve a very high coding quality. Most importantly, we’re able to guarantee to our clients a consistent coding, independent of environmental influences or human weaknesses.”
Due to the possibility of training the AI within our retail niche by coding a few responses, we can achieve a very high coding quality. Most importantly, we’re able to guarantee to our clients a consistent coding, independent of environmental influences or human weaknesses.”
Eleonora Paul
Business Anlayst at IWD Market Research
How Caplena’s survey data analysis software does the job in 3 simple steps
Data Import: Easily upload your survey responses via Excel/CSV or set integrations directly with your survey platform (like Qualtrics) or via API etc.
AI Topic & Sentiment detection: Caplena’s AI reads each response and identifies its multiple themes/topics. It also detects sentiment at the topic level automatically. Review the AI-generated coding, fine-tune if needed. Caplena learns from your changes.
Insights & Results: Explore your results, slice and dice the data, chat with your insights, create and share interactive dashboards with your stakeholders or clients.
Seamless integration & enterprise-grade security
Your data is secure with Caplena. We are GDPR compliant, SOC 2 Type II certified, with servers in secure ISO 27001-certified data centers.
User access controls ensure only authorized team members see your data. PII (Personally Identifiable Information) is anonymized to protect data privacy.
FAQ
Your questions. Answered.
Can Caplena analyze open-ended survey responses automatically?
Yes, once you tell Caplena to get started.
Import your data, set the columns with text to analyse, indicate if you'd like to start from scratch (ideal if you're analysing a data set for the first time) or use an existing codeframe.
In a few minutes (we can process half a million rows per hour), Caplena will be done analyzing your survey data. Then, you're ready to start verifying the results and fine-tuning a sample of rows for full confidence in your results.
How does Caplena ensure accurate results?
First, we have spent close to a decade building and continuously improving our AI model. It uses advanced proprietary Machine Learning and Natural Language Processing to identify the topics and sentiments within each response to the highest quality across languages.
But you don't have to take our word for it. Unlike a black box, Caplena provides you with an AI quality score - a F1 score - measuring how confident the AI is in assigning topics and sentiments to your data. This score guides you to the topics and verbatims that can be verified first, to achieve a greater score.
As you fine-tune the results, Caplena learns from you and applies your changes to the entire data set.
You can stop fine-tuning once you’re satisfied with the classification.
This process ensures you have a strong foundation for analysis and most importantly, trust in your results.
Do I need to predefine topics and themes?
You don't have to (but you can if you'd like).
Instead of using pre-defined topics, Caplena will tell you which topics are present in your survey responses, creating a codebook (eg. a topic collection) that reflects what respondents are saying. This is great when analyzing data for the first time, or when analysing ad hoc surveys for which you don't have an existing codebook.
If you have pre-defined topics or an existing codebook you want to use to ensure consistency (especially when analysing trackers), you can also import them.
In both cases, you can then fine-tune your analysis and modify your topic collections to best match your research objective.
What types of surveys can I use Caplena for?
You can use Caplena to analyse all kinds of surveys: in-store, online, transactional, NPS or CSAT trackers, even ad hoc surveys.
Too many tools lack flexibility, so we have built Caplena to make it easy to import any data source - from csv files to API integrations.
In addition to open-ended responses, you can bring as many columns as you want. For instance, you can import NPS/CSAT scores to identify the topics driving customer satisfaction and know where to focus on.
You can also import quantitative variables like demographics or customer segments to compare audience groups, understand their unique needs and identify targeted strategies.
How do you handle my data?
At Caplena, we prioritize the security and privacy of your data. Caplena holds a SOC 2 Type II certification, and your data will be hosted in ISO 27001 certified data centers. Network connections are encrypted using TLS 1.2 or 1.3. Also, your data will not be used to train third party LLMs (e.g. OpenAI, Gemini).
Your respondents' personal data is also protected, in compliance with the General Data Protection Regulation (GDPR). Caplena automatically anonymizes text on import so that no personally identifiable information (PII) becomes accessible.
For more information, our team will swiftly answer all questions related to privacy, security and compliance.
