See which topics are on top of your customers' minds,

then dig into the why and share your insights.
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Data ingestion

Aggregate all your open-ended comments in one place. Import surveys responses, customer feedback, online reviews or social media data.
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Various file types supported
Upload Excel, CSV or SPSS files.
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Handling of all data columns
Use other variables like NPS or categorical columns for segmentation. Keep all original columns on export.
Data Ingestion
Data Ingestion
Data ingestion

Integrations for Reviews & Surveys

Scraping of reviews from Google Maps, Yelp, Amazon and many more. Or directly connect your Qualtrics or Zapier account. Need more flexibility? Build your own connection through our API.
Data ingestion

Language support

Caplena natively supports over 30 languages without translations. For other languages or multilingual data you can enable translation through Google Translate or DeepL with the flick of a switch. No additional costs involved.
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Language support
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Discover topics

Establish the relevant topics interactively. Your data will be auto tagged with this list of codes (codebook).
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AI powered auto-discovery of topics, based on your data.
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Two-level hierarchical organization of topics.
Discover topics
Auto learning
Discover topics

Reuse previous projects

Apply the topics of your previous projects to new or similar datasets with one click. Profit from continuously improving AI over time.
Discover topics

Handling of misspellings

Specialized mode for unaided brand awareness or "other specify" questions: Reliably identify and group misspellings.
Brand management
Discover topics

Industry Templates

Batteries Included: Get a head start with a dozen hand-crafted, extensible codebooks. We cover various industries, including telecommunication, e-commerce, insurance, retail, hospitality or employee feedback.
Travel codebook
Travel & hospitality surveys or reviews
App codebook
App reviews or feedback
Insurance codebook
Insurance surveys
Ecommerce codebook
E-commerce surveys & reviews
Telecommnunications codebook
Telecommunication surveys
Rating codebook
NPS surveys
Survey codebook
General surveys
Chat codebook
Employee feedback
App codebook
App reviews or feedback
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Auto-tag your data

Apply the established topic-list to your entire dataset. Optionally fine-tune by reviewing a sample of your data.
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Automated sentiment analysis in >30 languages.
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Categorization of up to 200k rows per hour.
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Topic-level sentiment analysis through codes.
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Customize the AI to fit your needs, by reviewing a sample of your data.
Auto tag data
Unlimited prediction
Auto-tag your data

Unlimited updates & changes

Review as many verbatims as you want: The fine-tuned AI will keep updating the coding as it learns from you. No additional costs are incurred.
Auto-tag your data

Filtering & Sorting

Powerful filtering to quickly find the response you're looking for and smart sorting for an efficient training of the AI.
Easy filtering
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Tell your story
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Present your insights the ways they deserve it: In interactive charts with advanced analytics and dashboards, all from within one app.
Dashboard
Interactive charts
Interactive charts
Illustrate the count and frequency of the codes as Bar, Line or Treemap.
Visualisation
Segmentation
Correlate topics with other variables in your data, by segmenting for things like age, country or satisfaction rating.
Advanced analysis
Advanced analyses
Easily perform advanced analyses, such as computing correlations between codes or estimating the satisfaction drivers (driver analysis).
Data correlation
Dashboards
Combine charts, explaining text and excerpts of the verbatims in interactive dashboards and share them with your team or client.

Trusted by top Agencies & Brands

Our customers range from freelancers to Fortune 500 companies.
The text analytics tool of choice for 100 companies in 15+ countries.
Over 50 million responses analyzed since 2018, with 120 new projects added each week.
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