Reveal insights buried in your open-ends. Without the sweat.
Do you fear open ends?
out of verbatim analysis.
responses – and it takes ages
streamline your process
How it works
1
your data
Import your survey, customer feedback, social media or any other kind of data conveniently from Excel, SPSS, CSV, JSON files or via API.
2
define topics
Our unique combination of human-cultivated industry knowledge and AIs massive data crunching ability identifies relevant topics for you. Confirm, dismiss or supplement the generated categories, or just accept them all.
3
Apply the identified codes to your entire dataset with the click of a button. Within minutes our system annotates projects with tens of thousands of rows.
4
If desired, you can now fine-tune the AI coded results by reviewing a subset of your data. The system will learn from your changes and improve its predictions on the rest of the responses.
5
Visualize the results in interactive charts, share them in handcrafted dashboards or download the data to continue the analysis with your own tools.
Features
- AI supported coding: Let the AI do the heavy lifting, fine-tune to your needs.
- Keyphrase detection: Instant overview of your data.
- Codebook templates: Hand-curated, quality topic sets for various industries.
- Sentiment Analysis: Detect the tonality of every verbatim.
- 36 natively supported languages: Most western languages and more.
- Integrated translation: >100 languages through Google Translate / DeepL.
- Visualizations: Slice and dice your data, plot trends and detect correlations.
- Dashboards: Share your story in words, charts and images.
- Collaboration: Teams, specific roles and fine-grained permissions.
- Outstanding Support: In most cases you can expect an answer within 1 hour.
- Highest Security: ISO 27001 certified datacenters, data always encrypted.
- Privacy & GDPR compliance: Data only stored within EU.
Testimonials
At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses to complement our text analytics offering. We needed a flexible solution which we found in Caplena, whose intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. The team is very responsive and capable of providing even highly customized solutions.
At Link we have chosen Caplena as our everyday tool for coding responses. It helped us to become significantly more efficient at evaluating open-ended questions, radically improved our data management and enabled us to execute on projects with tens of thousands of responses.
At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile. We now use Caplena to perform insightful and automated key driver analysis on NPS surveys for our clients and can wholly recommend it.
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