The market-leading text analysis tool for your customer feedback.

Categorize themes buried in your text data visualize results in customizable dashboards topic-level sentiment analysis powered by collaborative AI the all-in-one platform.
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TRUSTED BY TOP PRODUCT-LED COMPANIES
Factworks
Swisscom
Ebay
DHL
Coop
Joyn

Built to Empower

Built to discover insights. We understand that customer feedback tools have to adapt. Want to learn more about our vast customer use cases?
Market researchers
Market Researchers
CX Proffessionals CX Professionals
Consultants Consultants

What is Caplena?

AUTO-TAG YOUR DATA

Detect sentiment on the topic-level

Differentiate between positive and negative mentions towards specific topics, even within the same response. Get more accurate insights and make better decisions through our topic-level sentiment analysis.
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Auto-tag your data
Auto-tag your data
Discover topics

Get rid of the tedious task of tagging

Let the augmented intelligence suggest meaningful topics based on your data. Get your entire dataset auto-tagged and categorized. Be up to 30 x faster compared to traditional coding software.
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Tell your story

Produce more meaningful insights easily

Enjoy full control and flexibility over topics and coding at all time. Share your results through advanced analytics, beautiful chart visualizations, and innovative dashboards.
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Auto-tag your data
Auto-tag your data
Multilingual by design

Get consistent insights from multi-lingual data

Caplena is natively multi-lingual and supports over 36 languages out of the box. Use neatly integrated translation services to unlock even more languages.
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Trusted by top Agencies & Brands

Our customers range from freelancers to Fortune 500 companies.
The text analytics tool of choice for 100+ companies in 15+ countries.
Over 50 million responses analyzed since 2018, with 120 new projects added each week.
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Caplena was our tool of choice for helping to code and draw insight from a set of over 90,000 open-ended question responses on a complex and highly specialised survey topic. The dashboard tool helped us to provide stakeholders with an interactive way to deep dive into the results, and explore verbatims by theme.

Julia
Julia Richardson Director at

Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Furthermore, the way our team works has changed. Our team uses Caplena as an insights hub to provide design, product and sales teams with customer feedback insights quickly. Through dashboards, we can easily present our insights and share them across teams, so that everyone can benefit from them and take action accordingly.

Simon
Simon Bühler Project Manager Market at