The market-leading text analysis tool for your customer feedback.

Categorize themes buried in your text data • visualize results in customizable dashboards • topic-level sentiment analysis • powered by collaborative AI • the all-in-one platform.

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TRUSTED BY TOP PRODUCT-LED COMPANIES

Discover & define topics

Identify relevant themes through automated topic discovery, industry templates and/or your preferences.

Auto-tag & fine-tune

Categorize limitless rows of verbatim responses into the identified topics. Optionally review a couple of rows to fine-tune the AI.

Tell your story

Create interactive charts and easily share them through customizable dashboards. Download the data as Excel, SPSS or CSV files.

Built to Empower

Built to discover insights. We understand that customer feedback tools have to adapt. Want to learn more about our vast customer use cases?

What is Caplena?

AUTO-TAG YOUR DATA

Detect sentiment on the topic-level

Differentiate between positive and negative mentions towards specific topics, even within the same response. Get more accurate insights and make better decisions through our topic-level sentiment analysis.

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Discover topics

Get rid of the tedious task of tagging

Let the augmented intelligence suggest meaningful topics based on your data. Get your entire dataset auto-tagged and categorized. Be up to 30 x faster compared to traditional coding software.

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Tell your story

Produce more meaningful insights easily

Enjoy full control and flexibility over topics and coding at all time. Share your results through advanced analytics, beautiful chart visualizations, and innovative dashboards.

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Multilingual by design

Get consistent insights from multi-lingual data

Caplena is natively multi-lingual and supports over 36 languages out of the box. Use neatly integrated translation services to unlock even more languages.

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Trusted by top Agencies & Brands

Our customers range from freelancers to Fortune 500 companies.

The text analytics tool of choice for 100+ companies in 15+ countries.

Over 50 million responses analyzed since 2018, with 120 new projects added each week.

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At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile.

Dr. Frank Buckler CEO & founder at Success Drivers

At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy!

Selina Pietsch Analyst at Factworks

We have chosen Caplena as our everyday tool for coding responses. It helped us become significantly more efficient, improved our data management and enabled us to execute on projects with tens of thousands of responses.

Thomas Bauer Head Data & Analytics at Link

Caplena was our tool of choice for helping to code and draw insight from a set of over 90,000 open-ended question responses on a complex and highly specialised survey topic. The dashboard tool helped us to provide stakeholders with an interactive way to deep dive into the results, and explore verbatims by theme.

Julia Richardson Director at The Friday Collective

Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was reduced by up to 90%!

Silvia Hofer Market Insight Manager at Dr. Schär

Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Furthermore, the way our team works has changed. Our team uses Caplena as an insights hub to provide design, product and sales teams with customer feedback insights quickly. Through dashboards, we can easily present our insights and share them across teams, so that everyone can benefit from them and take action accordingly.

Simon Bühler Project Manager Market at Swisscom