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Where open-ends turn into insights

Quickly explore & analyze text comments and share your results in dashboards. With ease.
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Trusted by top agencies & brands
Factworks
Swisscom
Ebay
DHL
Coop
Joyn
Discover and define topics
Discover & define topics
Identify relevant themes through a combination of automated topic discovery, our industry templates and your preferences.
Auto-tag and fine-tune
Auto-tag & fine-tune
Categorize hundreds or thousands of rows into the identified topics with the click of a button. Optionally review a few rows to tune the AI.
Visualize insights and tell your story
Visualize & tell your story
Present the results in interactive charts, share them through customized dashboards or download the data as Excel, SPSS or CSV file.

Built to Empower

Market researchers Market Researchers
CX Proffessionals CX Professionals
Consultants Consultants

Key features

Automatically code your data

Detect sentiments on the topic-level

Differentiate between positive and negative mentions towards specific topics, even within the same response. Get more accurate insights and make better decisions.
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Auto-tag your data
Auto-tag your data
Discover topics

Get rid of the tedious & laborious task of tagging

Let the AI suggest meaningful topics based on your data. Then get your entire dataset auto-tagged. Be up to 30x faster compared to traditional coding software.
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Tell your story

Produce deeper and more meaningful insights easily

Enjoy full control and flexibility over topics and coding at all time. Share your results through advanced analytics, beautiful visualizations and innovative dashboards.
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Auto-tag your data
Auto-tag your data
Multilingual by design

Get consistent insights from multi-lingual data

Caplena is natively multi-lingual and supports over 36 languages out of the box. Use neatly integrated translation services to unlock even more languages.
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Trusted by top Agencies & Brands

Our customers range from freelancers to Fortune 500 companies.
The text analytics tool of choice for 100 companies in 15+ countries.
Over 50 million responses analyzed since 2018, with 120 new projects added each week.
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At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile.

Frank
Dr. Frank Buckler CEO & founder at

At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy!

Selina
Selina Pietsch Analyst at

We have chosen Caplena as our everyday tool for coding responses. It helped us become significantly more efficient, improved our data management and enabled us to execute on projects with tens of thousands of responses.

Thomas
Thomas Bauer Head Data & Analytics
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