At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile.
At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy!
We have chosen Caplena as our everyday tool for coding responses. It helped us become significantly more efficient, improved our data management and enabled us to execute on projects with tens of thousands of responses.
Caplena was our tool of choice for helping to code and draw insight from a set of over 90,000 open-ended question responses on a complex and highly specialised survey topic. The dashboard tool helped us to provide stakeholders with an interactive way to deep dive into the results, and explore verbatims by theme.
Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was reduced by up to 90%!
Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Furthermore, the way our team works has changed. Our team uses Caplena as an insights hub to provide design, product and sales teams with customer feedback insights quickly. Through dashboards, we can easily present our insights and share them across teams, so that everyone can benefit from them and take action accordingly.