At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile.
At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy!