Reveal insights buried in your open-ends. Without the sweat.

Caplena helps you automatically analyse free-text, creating actionable results from unstructured
 
customer feedback.
POS feedbacks.
brand mentionings.
free text answers.
email subject lines.
open-ended questions.
NPS deep-dives.
tweets.
employee feedback.
app reviews.
customer feedback.
product reviews.
POS feedbacks.
brand mentionings.
NPS deep-dives.
product reviews.
app reviews.
employee feedback.
tweets.
email subject lines.
customer feedback.
free text answers.
open-ended questions.
AI delivering quality insights, not just keywords.
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Factworks
Joyn
Link Institut
DHL
Swisscom
HSR Specialist Researchers

Do you fear open ends?

Fear no more, we take the sweat
out of verbatim analysis.
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It’s a pain to analyse open-ended
responses – and it takes ages
Problem
Tedious
Problem
Time consuming
Caplena's industry leading AI knows a lot, but still learns from you
Method
Continuous improvement
Method
Machine Learning
Boost your efficiency and
streamline your process
Results
Significant saving
Results
More productive
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How it works

5 steps towards insights
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1

Upload
your data
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Import your survey, customer feedback, social media or any other kind of data conveniently from Excel, SPSS, CSV, JSON files or via API.

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2

Discover and
define topics
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Our unique combination of human-cultivated industry knowledge and AIs massive data crunching ability identifies relevant topics for you. Confirm, dismiss or supplement the generated categories, or just accept them all.

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3

Auto-tag
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Apply the identified codes to your entire dataset with the click of a button. Within minutes our system annotates projects with tens of thousands of rows.

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4

Fine-tune
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If desired, you can now fine-tune the AI coded results by reviewing a subset of your data. The system will learn from your changes and improve its predictions on the rest of the responses.

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5

Tell your story
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Visualize the results in interactive charts, share them in handcrafted dashboards or download the data to continue the analysis with your own tools.

Features

For freelancers & enterprises
  • AI supported coding: Let the AI do the heavy lifting, fine-tune to your needs.
  • Keyphrase detection: Instant overview of your data.
  • Codebook templates: Hand-curated, quality topic sets for various industries.
  • Sentiment Analysis: Detect the tonality of every verbatim.
  • 36 natively supported languages: Most western languages and more.
  • Integrated translation: >100 languages through Google Translate / DeepL.
  • Visualizations: Slice and dice your data, plot trends and detect correlations.
  • Dashboards: Share your story in words, charts and images.
  • Collaboration: Teams, specific roles and fine-grained permissions.
  • Outstanding Support: In most cases you can expect an answer within 1 hour.
  • Highest Security: ISO 27001 certified datacenters, data always encrypted.
  • Privacy & GDPR compliance: Data only stored within EU.

Testimonials

Don't take our word for it. Here's what our customers say.
Selina

At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses to complement our text analytics offering. We needed a flexible solution which we found in Caplena, whose intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. The team is very responsive and capable of providing even highly customized solutions.

Selina Pietsch, Analyst at Factworks
Thomas

At Link we have chosen Caplena as our everyday tool for coding responses. It helped us to become significantly more efficient at evaluating open-ended questions, radically improved our data management and enabled us to execute on projects with tens of thousands of responses.

Thomas Bauer, Head IT Operations at Link
Frank

At success drivers we were in need of a powerful survey-coding platform for our new CX.ai product. After evaluating a number of commercial and open-source solutions we found Caplena, which outperformed all alternatives by a mile. We now use Caplena to perform insightful and automated key driver analysis on NPS surveys for our clients and can wholly recommend it.

Dr. Frank Buckler, CEO & founder at Success Drivers

Contact

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+41 79 455 52 17
info@caplena.com