Caplena enables us to systematically prepare and visualize qualitative data. At the same time, the data can be analyzed in more depth through, for example, NPS driver analyses. Creating shareable links also makes sharing results via the dashboard quick and easy.
In the past, text analysis was done manually and took so long that we couldn't effectively analyze all the data. This is why we decided to invest in Caplena’s technology. Now it takes us minutes to run text analysis rather than hours. We are able to automate a lot of our data processing - but also have a level of manual quality control which is exactly what we were looking for.
Since we started using Caplena, revealing insights from open ended customer feedback has become faster and easier. Our team uses Caplena as an insights hub to quickly provide insights to design, product, and sales teams. Using dashboards, we can easily present and share our insights with other teams so that everyone can benefit and take action.
Through Caplena we were able to enhance the skills of our team, amplifying our role as enablers and advisors. The effort of the prior outlined processes of manual coding was reduced by up to 90%!
At Factworks we were looking for an efficient and reliable solution for analyzing open-ended survey responses. Caplena's intelligent algorithm has increased our efficiency with both tracking and ad hoc studies. And working with the team is a joy!
Caplena has been a game changer in how we work with our open ended data. It enables fast, and powerful analysis of big data sets of long hand verbatim. Critically, the machine learning element allows us the flexibility to adapt our coding to emerging data trends, and a level of consistency that manual coding cannot offer. We can now more easily leverage the power and richness of our written response data to deliver empirical and compelling stories to our clients.