The AI feedback analysis software you can control & trust.

Fine-tune the models to make sure the AI understands the context of your industry and use-case. Move past gameable metrics like accuracy and rely on scientifically validated ones that enable you to trust the AI’s results.

Many feedback sources make it hard to find the right lever. Traditional tools either zoom in too much or stay too shallow, making it hard to see patterns and draw conclusions.

Caplena combines high-level trends from surveys, reviews, and transactional feedback with easy access to root causes, so you understand both what’s happening and why — faster and clearer than ever.

Manually analyzing data eats up a lot of time, and setting up your own tool can take months. With Caplena, you launch projects quickly and start seeing meaningful results within minutes — speeding up your decision-making and responsiveness.

Open-ended responses are rich and complex, especially across languages or evolving datasets. Caplena’s AI lets you interactively guide the analysis, ensuring no key theme or sentiment is missed — avoiding the traps of one-size-fits-all automation.

Without deep feedback analysis, you risk focusing on the obvious and overlooking what truly matters. Beyond surface trends, Caplena uncovers important shifts, surprising correlations, and distinct customer or employee segments that drive satisfaction — helping you zero in on what really moves the needle.

Insight means nothing if it stays buried in reports or spreadsheets that no one reads. Caplena’s customizable, interactive dashboards make it easy to present your results in a way that your stakeholders will love — or you can let our AI chatbot answer their questions directly, driving faster, evidence-based decisions.