Use AI to code open-ended responses on your terms
Analyze topic and sentiment in 100+ languages
Co-create with AI, and trust your results
Visualize verbatims and other variables, or explore them in chat
Finally use open-ended feedback to move the needle for your business.
Handling large volumes of feedback can take a lot of resources. Many AI tools that promise to simplify this process often lack transparency, making them hard to trust. Discover a flexible and visionary approach to AI feedback analysis, with Swiss-made quality.
Trustworthy coding with real-time quality scores and training the AI to understand your business context.
Advanced data visualizations and alerts to detect your biggest drivers for improvement and prioritize decisions.
An agent that goes beyond convincing-looking text and expands research power across your company.
Shareable dashboards where everyone can drill down to the very comments, or ask Insight Chat.
10x
Faster time to insights.
2h
Average time to analyze 10'000 text responses.
100+
Supported languages.
Deeply understand your customers & employees
to drive meaningful change.
Bird’s eye overview, worm’s eye understanding
Lots of unstructured data make it hard to find the right lever. Traditional tools either zoom in too much or stay too shallow, making it difficult to see patterns and draw conclusions.
Caplena combines high-level trends from surveys, reviews, and transactional feedback with easy access to root causes, so you understand both what’s happening and why — faster and clearer than ever.
Reduce time-to-insights
Manually analyzing data eats up a lot of time, and setting up your own tool can take months.
With Caplena, you launch projects quickly and start seeing meaningful results within minutes — speeding up your decision-making and responsiveness.
Prioritize for impact
Without deep feedback analysis, you risk focusing on the obvious and overlooking what truly matters.
Beyond surface trends, Caplena uncovers important shifts, surprising correlations, and distinct customer or employee segments that drive satisfaction — helping you zero in on what really moves the needle.
Monitor trends and act early
Customer or employee feedback changes over time. Understanding these trends and acting early is critical to maintaining satisfaction, retention and advocacy.
Caplena helps you monitor feedback trends with precision and depth, so you can quickly grasp what is happening and make smart decisions.
Then, customizable alerts will help you detect significant changes or new topics so you can quickly get issues out of the way, or double down on what's working.
Put insights at everyone's fingertips
Insight means nothing if it stays buried in reports or spreadsheets that no one reads.
Caplena’s customizable, interactive dashboards make it easy to present your results in a way that your stakeholders will love — or you can let our AI chatbot answer their questions directly, driving faster, evidence-based decisions.
The feedback analytics software loved by customer-first brands and agencies.
Leading Fortune 500 companies and Market Research firms trust Caplena to discover insights.
"We effortlessly decode customer feedback, track and segment the passenger journey."
We effortlessly decode customer feedback, track and segment the passenger journey."
Thomas Storbeck
Senior Manager Customer Insights
