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Caplena’s Blog

24 Aug, 2021

Chart of the Month: The Treemap

Having uploaded and processed your data to Caplena – what’s next? Text analysis is most effective when it explains key points through graphs, for example, using the relationship chart, understanding the driver chart, and analyzing the treemap! 🚀  What is…

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Customer Experience
06 May, 2020

Analyzing Netflix Open-Ended Feedback: A 3½-Step Video Tutorial

This tutorial is all about getting your hands dirty 👨‍🎨: We’ll take you through every step required to evaluate your open texts with the help of AI. If you follow the 3 required steps described in the guide below in all detail, it will take you approximately 45 minutes to get to achieve these results.

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Feedback Analysis