“Caplena is our invaluable partner in comprehending the voices of our passengers across the globe.”
Caplena is our invaluable partner in comprehending the voices of our passengers across the globe.”
Tal Schechter
Head of Operations Tools & Systems
Hear the voice of customer.
Build better products.
Uncover hidden customer insights
Save time using AI-powered tools for complex text analysis to discover themes, topics and sentiments with highest explanatory power. Combine structured data / quantitative variables like NPS or CSAT survey data with insights from open ended questions to get the full customer insights story and identify key drivers behind your KPIs.
Lead the AI
Control how the AI operates and interactively see it learn from your inputs. Highlight critical areas of your customer journey to improve NPS and CSAT scores with actionable data where it matters most.
Stay ahead of trends
Proactively anticipate emerging trends and issues using customer experience feedback. Take action with real-time alerts and tracking features tailored to your numeric and semantic analysis.
