See which topics are on top of your customers' minds,
then dig into the why and share your insights.
Get started
1
Data ingestion
Aggregate all your open-ended comments in one place. Import surveys responses, customer feedback, online reviews or social media data.
Various file types supported
Upload Excel, CSV or SPSS files.
Handling of all data columns
Use other variables like NPS or categorical columns for segmentation. Keep all original columns on export.
Data ingestion
Integrations for Reviews & Surveys
Scraping of reviews from Google Maps, Yelp, Amazon and many more. Or directly connect your Qualtrics or Zapier account. Need more flexibility? Build your own connection through our API.
Data ingestion
Language support
Caplena natively supports over 30 languages without translations. For over 100 languages or multilingual data you can enable translation through Google Translate or DeepL with the flick of a switch. No additional costs involved.
See all supported languages
Data ingestion
Anonymization
Remove personally identifiable information (PII) from customer feedback to make sure your dashboards and analysis are GDPR compliant. Our AI can remove more than 10 kinds of PII such as names, addresses, emails, phone numbers, banking details etc. with best-in-class accuracy.
See all supported entities
2
Discover topics
Establish the relevant topics interactively. Your data will be auto tagged with this list of codes (codebook).
AI powered auto-discovery of topics, based on your data.
Two-level hierarchical organization of topics.
Discover topics
Reuse previous projects
Apply the topics of your previous projects to new or similar datasets with one click. Profit from continuously improving AI over time.
Discover topics
Handling of misspellings
Specialized mode for unaided brand awareness or "other specify" questions: Reliably identify and group misspellings.
Discover topics
Industry Templates
Batteries Included: Get a head start with a dozen hand-crafted, extensible codebooks. We cover various industries, including telecommunication, e-commerce, insurance, retail, hospitality or employee feedback.
3
Auto-tag your data
Apply the established topic-list to your entire dataset. Optionally fine-tune by reviewing a sample of your data.
Automated sentiment analysis in >30 languages.
Categorization of up to 200k rows per hour.
Topic-level sentiment analysis through codes.
Customize the AI to fit your needs, by reviewing a sample of your data.
Auto-tag your data
Unlimited updates & changes
Review as many verbatims as you want: The fine-tuned AI will keep updating the coding as it learns from you. No additional costs are incurred.
Auto-tag your data
Filtering & Sorting
Powerful filtering to quickly find the response you're looking for and smart sorting for an efficient training of the AI.
Tell your story
Present your insights the ways they deserve it: In interactive charts with advanced analytics and dashboards, all from within one app.
Interactive charts
Illustrate the count and frequency of the codes as Bar, Line or Treemap.
Segmentation
Correlate topics with other variables in your data, by segmenting for things like age, country or satisfaction rating.
Advanced analyses
Easily perform advanced analyses, such as computing correlations between codes or estimating the satisfaction drivers (driver analysis).
Dashboards
Combine charts, explaining text and excerpts of the verbatims in interactive dashboards and share them with your team or client.