AI at the core.
Caplena has been an AI first platform from it’s start in 2018. We integrate State-of-the-art AI and generative LLMs into every part of the application. This includes topic discovery, classification of open text, fine-tuning, summarization, and chatbot interface.
1. Data import.
Seamlessly integrated & secure.
Quickly import from integrations or files
Set up your projects in no time by connecting a range of feedback sources such as CRM systems, survey tools, feedback tools, social media platforms, or standalone files. No need to wait on customer success or your internal engineers.
Multilingual by design
Analyze diverse languages effortlessly in one project, ensuring consistent & comparable results over different regions and countries. The AI natively supports more than 30 languages. Built-in DeepL and Google Translate integrations expand that number to over 100.
Anonymization and compliance
Automatically anonymize text on import to ensure no PII are inadvertently shared. Our platform is GDPR compliant and SOC 2 Type II certified.
2. Text analysis.
Uncover the full insights story.
Never miss a topic, even as trends shift
Let our powerful topic discovery identify the most relevant themes and ensure that your topic collection is MECE* through LLMs and advanced statistics. Stay in control by adapting or adding themes and topics to your liking.
* MECE: Mutually exclusive, conclusively exhaustive. Meaning that the algorithm ensures that your topics don’t overlap and in their entirety cover all relevant areas.
Topic-level sentiment analysis
Leverage quantification-optimized LLMs to analyze themes and topic-level sentiment.
Full control, zero blackbox
Fine-tune the models to make sure the AI understands the context of your industry and use-case. Move past gameable metrics like accuracy and rely on scientifically validated ones that enable you to trust the AI’s results.
3. Deep insights.
Customize & share in real-time.
Compare behavior across segments
Combine the analysis results of your unstructured text with quantitative variables to understand the full story. Explain differences in satisfaction across segments with the root causes revealed in open-ended texts.
Share pro-level insights with ease
Discover statistically significant changes over time, correlations between topics, the true drivers of satisfaction, and other insights once reserved for large, specialized teams. Visualize and share the insights with your stakeholders through customizable and shareable reports.
Ask the AI for instant answers
Chat with the AI for quick, precise answers about your project. Think of it as your personal research assistant, providing custom insights on demand.
Stay on top of trends
Let the platform provide you with updates on interesting developments within your project. Set alerts for specific topics and receive notifications to identify trends, patterns and sentiment shifts.
