Compliance

GDPR

At Caplena, we are committed to protecting personal data and ensuring compliance with the General Data Protection Regulation (GDPR). This regulation, which applies to businesses operating within the European Union (EU) and those handling data of EU citizens, sets stringent standards for data protection and privacy. Caplena is dedicated to maintaining the highest standards of data protection. We have implemented comprehensive measures to ensure that personal data is processed in compliance with GDPR principles.

Key GDPR principles

  1. Lawfulness, fairness, and transparency
    We process your personal data lawfully, fairly, and in a transparent manner. Our data processing activities are clearly outlined, and we provide transparent information about how your data is used.

  2. Purpose limitation
    We collect and use your personal data only for specific, legitimate purposes. Your data is not processed in a way that is incompatible with these purposes.

  3. Data minimization
    We ensure that the personal data we collect is adequate, relevant, and limited to what is necessary for our purposes. We do not collect more data than required.

  4. Accuracy
    We take reasonable steps to ensure that the personal data we hold is accurate and up to date. You can request corrections to any inaccuracies in your data.

  5. Storage limitation
    We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Data that is no longer needed is securely deleted or anonymized.

  6. Integrity and confidentiality
    We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

  7. Accountability
    We maintain records of our data processing activities and ensure compliance with GDPR requirements. Our data protection practices are regularly reviewed and updated.
    If you have any questions or concerns about our GDPR compliance or how we handle personal data, please contact us at info@caplena.com

SOC 2 certification

What is SOC 2 certification?

SOC 2 (System and Organization Controls 2) certification is a critical standard for companies handling sensitive customer data. It validates that a service provider adheres to strict criteria for data security, availability, processing integrity, confidentiality, and privacy. Caplena’s SOC 2 certification, issued by the American Institute of CPAs (AICPA), affirms our commitment to protecting your data with the highest level of security.

Caplena’s commitment to data security

At Caplena, we prioritize the security and privacy of your data. Our SOC 2 certification reflects our dedication to maintaining robust controls and processes designed to safeguard your information. We ensure that our feedback analysis services meet the rigorous standards necessary for data protection.

What SOC 2 means for you

  1. Robust data protection SOC 2 certification confirms that Caplena employs stringent measures to protect your data from unauthorized access and breaches. Our security controls are crafted to ensure your information is always secure.

  2. Reliable and available services
    Our certification demonstrates that Caplena’s services are dependable and consistently available. Our systems are built to ensure uninterrupted access and operation, meeting the high standards for availability.

  3. Accurate and timely processing
    We maintain exceptional standards for processing integrity. Our systems guarantee that data processing is complete, accurate, and timely, delivering reliable feedback analysis results.

  4. Confidentiality and privacy
    Caplena is committed to safeguarding your confidential information. SOC 2 certification affirms that we handle your data with the utmost confidentiality and adhere to stringent privacy practices.

  5. Ongoing improvement
    Achieving SOC 2 certification reflects our commitment to continuous improvement. We regularly review and enhance our controls and processes to address emerging risks and uphold industry best practices.

Caplena’s SOC 2 certification journey

Caplena earned SOC 2 certification through thorough assessments and audits conducted by an independent third party. This process involved evaluating our controls, processes, and systems against the Trust Service Criteria. Our dedication to maintaining this certification ensures we consistently meet the highest standards for data protection.


To learn more about how Caplena’s SOC 2 certification enhances our feedback analysis services or to request a copy of our SOC 2 report, please contact us at support@caplena.com.