The quantitative research team at the largest Mexican agency now operates at big-player level: automating open-ends coding while boosting accuracy, speed, and profitability.

See how MediaMarkt turns thousands of weekly survey responses into clear CX wins with Caplena.

By turning monthly user surveys into a “central brain” with Caplena, 20 Minuten brings the Voice of Customer into every product decision.

Discover why turning to AI-driven feedback analysis empowered Kia to discover insights from more and more data sources.

Lufthansa uses Caplena’s AI to analyze 3M+ comments across 600+ topics, giving teams real-time insights to improve every passenger touchpoint.

How The Football Association streamlined 3,300+ survey responses to tackle discrimination and misconduct effectively.

By analyzing over 3 million feedback comments in 40 Languages, IKEA meets customer needs like never before.

With Caplena, DHL Group has redefined its approach to analyze the voice of its 600,000 employees to drive change.

Following the acquisition of Greyhound, FlixBus leveraged its Voice of Customer (VoC) feedback for operational excellence.

How BRACK.CH transforms thousands of feedback into data-informed decisions.

By applying AI-driven driver analysis to Hansaplast Amazon reviews, Caplena and Beiersdorf won an Innovation Award!

Hear out what Simon - Swisscom's Project Manager of Market & Customer research - has to say about Caplena.

Watch as Lisa Knowles from Miro shares how Caplena has transformed their data analysis process.

How Teufel Audio turned up the volume on Customer Satisfaction with Caplena.

Hear what Tory - England Rugby's very own Insights Manager - has to say about Caplena.

Factworks has been able to cut the turnaround time on their open-ended analyses in half.

Thanks to Caplena, Joyn understands their users' needs & pain points like few other companies do.

Discover how Dr. Schär was able to enhance the skills of their Consumer and Market Insights Team, amplifying their role as enablers and advisors.

Within two weeks from start to finish - LINK & Coop completed the entire project of analyzing quarterly feedback.

An insight company doubled its revenue by tapping into Caplena’s API for best-in-class survey coding.

How to grow with a brand-new AI-based service while strengthening its image as an innovative agency.

How Tegut could easily analyze all forms of user feedback from surveys & online reviews across all 300 stores.