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It all began when co-founder Maurice won the prestigious SemEval competition for his Master’s thesis. Inspired by this achievement, he teamed up with Pascal, a Machine Learning Engineer specializing in Natural Language Processing (NLP) and Computer Vision, to explore new ideas in NLP.

They soon discovered a gap in the market research industry when LINK and SKOPOS, two market research firms, sought their technology for open-ended survey coding. It became evident that most firms dealing with customer feedback faced the same challenge: an overwhelming number of open-ended responses and insufficient time to analyze them all accurately.

Four months later, Pascal and Maurice completed the first prototype, and things began to take off rapidly. Since its inception in the spring of 2018, Caplena has doubled the volume of text responses it processes every six months, with over 50 million verbatims processed to date. Today, Caplena serves more than 200 clients globally.