The AI feedback analysis platform.

Enabling brands & market research agencies to discover insights by combining open-ended text with quantitative variables.

We effortlessly decode customer feedback, track and segment the passenger journey."

Thomas Storbeck

Senior Manager Customer Insights

Thomas Storbeck

10x

Faster time to insights.

2h

Average time to analyze 10'000 text responses.

100+

Supported languages.

AI-powered feedback analysis.

Deeply understand your customers & employees.

Grasp the big picture from surveys, online reviews, and transactional feedback, then dig into the why.

Bird’s eye overview, worm’s eye understanding

Trusted by customer-first brands and agencies.

Our customers range from leading market-research firms to Fortune 500 companies.

Get to know the solutions.

CX: Learn how to create experiences customers love.

Get to know the solutions.

EX: Learn how to create a work environment employees thrive in.

Get to know the solutions.

Survey analysis: Gain deep, accurate insights in no time.

Get to know the solutions.

Online review analysis: Hear the voice of your customers.

Receive an interactive report.

With your data, in just minutes.

Get a report to your inbox, populated with

synthetic data

tailored to your use case.

0 / 300

Start discovering insights with Caplena.

Analyze themes and sentiment without missing a topic, even with multilingual or evolving data.

Book Demo