• Accelerating Insights: Decreased turnaround time for non-biased, high-quality
insights - aligning with DHL Group's ethos of pursuing accelerated growth and
comprehensive understanding. Up to 30x faster than traditional software.
• Revealing Themes and Emotions: Caplena delves deeper, revealing nuanced themes
and sentiments at the topic level, even within a single response.
• No Language Barrier: Caplena breaks linguistic barriers, uniting languages per
DHL's global vision. Native in over 36 languages, Caplena's seamless integration of
translation services extends this linguistic reach globally.
• Trend Tracking: Caplena detects trends and their progression, while shareable
dashboards help monitor them over time. Aligning with DHL's pursuit of
transformative insights to shape strategic journeys.
• Holistic Insights: Caplena seamlessly intertwines qualitative narratives with
• Data Protection: Caplena can automatically remove personally identifiable
information (PII) from all text comments if needed.
• Connecting Insights: DHL Group merges internal EOS feedback and external
insights from platforms like Indeed, revealing correlations that can be put to use for
further strategic initiatives.