The AI feedback analysis platform.

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We effortlessly decode customer feedback, track and segment the passenger journey.

Thomas Storbeck

Thomas Storbeck

Senior Manager Customer Insights

Thomas Storbeck

AI-powered feedback analysis.

Deeply understand your customers & employees.

Trusted by customer-first brands and agencies.

Our customers range from leading market-research firms to Fortune 500 companies.

Get to know the solutions.

CX: Learn how to create experiences customers love.

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EX: Learn how to create a work environment employees thrive in.

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Survey analysis: Gain deep, accurate insights in no time.

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Online review analysis: Hear the voice of your customers.

Start discovering insights with Caplena.

Analyze themes and sentiment without missing a topic, even with multilingual or evolving data.